Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
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More About the Author
Murder by the Bay is a new novel by Lloyd Finch. In recent years he has focused on writing screenplays and this novel has been adapted from one of his scripts. Lloyd admires the city of San Francisco, which is the setting for his novel, and has woven some of the history of this great city into the story. He is the author of five published business topic books and in addition has written and produced award winning training videos/DVDs. His passion however, is fiction and the writing of stories that entertain and inform the reader. He lives in Carmel, California with his family.
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2 of 3 people found the following review helpful:
3.0 out of 5 stars
Telephone Courtesy & Customer Service,
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This review is from: Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Crisp Fifty-Minute Books) (Paperback)
Not exactly what I expected. I was looking for new information. This is information that has been redone numerous times.
5.0 out of 5 stars
A real road map to great customer service,
This review is from: Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers (Crisp Fifty-Minute Books) (Paperback)
If every organization would simply follow the techniques, ideas and suggestions presented in this book their customer service would dramatically improve. This is a must read for everyone involved with customers.
0 of 5 people found the following review helpful:
5.0 out of 5 stars
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This review is from: Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Crisp Fifty-Minute Books) (Paperback)
Seller sent book in excellent time frame and the books was in excellent condition. I would recommend this seller. I would buy from this seller again.
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