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3 Reviews
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5.0 out of 5 stars
A real road map to great customer service
If every organization would simply follow the techniques, ideas and suggestions presented in this book their customer service would dramatically improve. This is a must read for everyone involved with customers.
Published 12 months ago by starfish
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2 of 3 people found the following review helpful:
3.0 out of 5 stars
Telephone Courtesy & Customer Service
Not exactly what I expected. I was looking for new information. This is information that has been redone numerous times.
Published on August 9, 2007 by Kathy L. Jackson
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2 of 3 people found the following review helpful:
3.0 out of 5 stars
Telephone Courtesy & Customer Service,
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Amazon Verified Purchase(What's this?)
This review is from: Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Crisp Fifty-Minute Books) (Paperback)
Not exactly what I expected. I was looking for new information. This is information that has been redone numerous times.
5.0 out of 5 stars
A real road map to great customer service,
This review is from: Telephone Courtesy & Customer Service: Be Your Company's Lifeline to Customers (Crisp Fifty-Minute Books) (Paperback)
If every organization would simply follow the techniques, ideas and suggestions presented in this book their customer service would dramatically improve. This is a must read for everyone involved with customers.
0 of 5 people found the following review helpful:
5.0 out of 5 stars
Book,
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This review is from: Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Crisp Fifty-Minute Books) (Paperback)
Seller sent book in excellent time frame and the books was in excellent condition. I would recommend this seller. I would buy from this seller again.
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Crisp: Telephone Courtesy & Customer Service, Third Edition: Achieving Interpersonal Impact in Business (Crisp Fifty-Minute Books) by Lloyd Finch (Paperback - February 23, 2000)
$19.95
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