Crucial Conversations and Crucial Confrontations Value Pack [Paperback]

Kerry Patterson (Author), Joseph Grenny (Author), Ron McMillan (Author), Al Switzler (Author)

Book Description

ISBN-10: 007145540X | ISBN-13: 978-0071455404 | Publication Date: 2005 | Edition: 1

The New York Times bestselling authors show you how to tackle any complex and difficult issue, and achieve both personal and professional success

Your ability to handle a crucial conversations and confrontations—no matter how difficult—is the single most important factor in your personal and professional success. The Crucial Conversations and Crucial Confrontations bundle offers readers a terrific cost savings on these life-changing books.

These invaluable guides show you how to communicate best when it matters most—at home, at work, and in every aspect of everyday life. You’ll gain the tools to approach the person you need to work with, say what's on your mind, and achieve positive outcomes that will amaze you.

* Make it safe to talk about almost anything
* Turn crucial conversations into the action and results you want
* Permanently resolve failed promises and missed deadlines
* Transform broken rules and bad behaviors into productive accountability
* Strengthen relationships while solving problems

Once you learn the crucial secrets of navigating any difficult meeting or conversation, you can resolve any issue with anyone, and improve every aspect of your life.

Product Details

• Paperback: 512 pages
• Publisher: The McGraw-Hill Companies; 1 edition (2005)
• Language: English
• ISBN-10: 007145540X
• ISBN-13: 978-0071455404
• Product Dimensions: 9 x 6 x 1.4 inches
• Shipping Weight: 9.6 ounces
• Average Customer Review: 4.8 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #97,195 in Books (See Top 100 in Books)

More About the Author

ABOUT VITALSMARTS:
An innovator in corporate training and organizational performance, VitalSmarts is home to multiple training offerings, including Crucial Conversations', Crucial Confrontations', and Influencer'. Each course improves key organizational outcomes by focusing on high-leverage skills and strategies. The Company also has three New York Times bestselling books, Influencer, Crucial Conversations and Crucial Confrontations. VitalSmarts has been ranked twice by Inc. magazine as one of the fastest-growing companies in America and has taught more than 2 million people worldwide.

www.vitalsmarts.com

ABOUT THE AUTHORS:

Kerry Patterson has authored award-winning training programs and led multiple long-term change efforts. He received the prestigious 2004 BYU Marriott School of Management Dyer Award for outstanding contribution in organizational behavior. He did doctoral work in organizational behavior at Stanford University.

Joseph Grenny is an acclaimed keynote speaker and consultant who has designed and implemented major corporate change initiatives for the past 20 years. He is also a cofounder of Unitus, a nonprofit organization that helps the world's poor achieve economic self-reliance.

David Maxfield is a leading researcher and frequent conference speaker on topics ranging from dialogue skills to performance improvement. He did doctoral work in psychology at Stanford University, where he studied personality theory and interpersonal-skill development.

Ron McMillan is a sought-after speaker and consultant. He cofounded the Covey Leadership Center, where he served as vice president of research and development. He has worked with leaders ranging from first-level managers to corporate executives on topics such as leadership and team development.

Al Switzler is a renowned consultant and speaker who has directed training and management initiatives with dozens of Fortune 500 companies worldwide. He is on the faculty of the Executive Development Center at the University of Michigan.

Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

4.0 out of 5 stars Crucial Conversations a great strategy, May 27, 2008

By 

K. Haynie (Chicago) - See all my reviews
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Amazon Verified Purchase

This review is from: Crucial Conversations and Crucial Confrontations Value Pack (Paperback)

This is my third purchase of this series, I keep giving it away. I saw the series presented as a "required" class at my customer site. I decided I better speak their language. We were having tough times communicating and I felt the customer didn't believe us and didn't know why. Instead of animosity we created an environment of safety. I was aware of my (and team's) tendencies under stress, we quickly could recognize when a crucial conversation was going the wrong direction. Once you have the tools to recongnize a safety problem, a strategy can pull it back on track to make progress. I bought it for work, and use it at home as well.

5 of 5 people found the following review helpful:

5.0 out of 5 stars Read this book, May 4, 2008

By 

D. Koston (Houston, TX USA) - See all my reviews
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Amazon Verified Purchase

This review is from: Crucial Conversations and Crucial Confrontations Value Pack (Paperback)

This book is great at pointing out the subconscious decisions that we make during encounters with others. After reading the book and analyzing how you react in certain situations, you'll be able to improve the quality and effectiveness of your "high stress" conversations. I'd recommend this book to anyone who wishes to be a more effective communicator.

2 of 2 people found the following review helpful:

5.0 out of 5 stars Best Resource Available for Leaders, March 4, 2010

By 

Theresa Heeg - See all my reviews
(REAL NAME)   

This review is from: Crucial Conversations and Crucial Confrontations Value Pack (Paperback)

The authors found that 80% of the time we do just fine in our communications, but when it matters most, we do our worst. They offer a simple, sound strategy to improve our skills to stay in conversations that are high stakes and highly emotional. I have used this book with hundreds of leaders and I highly recommend it to anyone who wants to build their skills in this area.