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Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
This is my second copy of the book and I'm reading it a second time this year.
I also found as I read the book that I kept thinking about how to use these tools to improve the conversations in my personal life, with my wife and with my children.
What I liked most about this book is the way the authors help you design a crucial conversation you might need.
I work for the government as a manager the skills are valuable and have lead to better discussions and input which leads to better decisioons and considerably less stress on my... Read morePublished 1 day ago by Amazon Customer
Ouch. Reading this one hurt a little.
It's easy to read this book and think of the flawed communication style of others, but it takes on a whole new level of difficulty... Read more
Great book that is highly recommended when dealing with the public or even family members. Who couldn't learn to communicate better?Published 5 days ago by Sherry L. Galloway Fien
Good overall points. Too many case examples for my liking. But good overall.Published 6 days ago by Kristen I. Gill
I truly believe this has made me better at handling "crucial conversations". I will pass it on.Published 7 days ago by Allison
Excellent resource / tool for supervisor and husband or father, friend, etc.Published 9 days ago by Chauncey & Stacie
I have already thanked the friend who recommended this book. This book is very pragmatic and effective. I implemented a few techniques and saw immediate results. Read morePublished 10 days ago by Melinda E Hilsenbeck