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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
A definite "buy" in my book...
If you read this book, and practice their exercises a lot, you will slowly gain a reputation as somebody who can really make things happen.
I highly recommend this book to anyone who is looking to improve either business or personal relationships through better communication.
This book should be in everyone's library! I purchased this book for my entire office staff. We read it as a team. Great team building tool. Read morePublished 19 hours ago by Elaine Prestipino
As an HR professional, I consider this one of the must-have books in my toolkit. The entire "Crucial" series is excellent. Read morePublished 5 days ago by Amazon Customer
This book in combination with training (course material) is eye oppening for any conversation, at work, home, with kids etc. Practice, practice ....Published 5 days ago by Ksenija Babic Samardzija
Great book with many simple and logical processes that can change your life - work, family and personal relationships. Do yourself a favor and read this one!Published 9 days ago by Dawn Marshall
I was enrolled in a seminar for work. The seminar was 3 months away so I thought read the book prior to the seminar would provide me a jump start. Read morePublished 10 days ago by Perry K. Lee
While this book is full of good information, I gave it 4 stars as I felt like some topics had filler material and didn't get to the point quickly enough.Published 11 days ago by kenc
It brings many techniques to allow conversations to take place.
A must read for everyone since it helps to interact with others.
You've got to be kidding me.
I borrowed this book from library and I'm glad that I didn't pay for it. It's just common sense.
this book is a must if you are in management or a lead position. Great book for employees who deal with the public also Curcial Conversations is an easy read and made me stop and... Read morePublished 21 days ago by Wendy Peters