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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
This is one of the most practical and helpful books I have ever read.
If you read this book, and practice their exercises a lot, you will slowly gain a reputation as somebody who can really make things happen.
I highly recommend this book to anyone who is looking to improve either business or personal relationships through better communication.
This has staying power as a reference. Combined with another classic, "Getting to Yes", I refer this book to my emerging leader clients that want to improve their... Read morePublished 7 days ago by JC
This book was just what I have been asking for in my heart of hearts - for years. I help lead to people in my church and I am constantly in conversations that I have been ill... Read morePublished 8 days ago by Asha
This book contains a ton of real world very applicable material. It's a very easy read, business family anyone can benefit from this book!Published 9 days ago by Maritime
The first copy of this book I had was a gift. I have enjoyed it so much, that I have purchased copies for friends and family!Published 10 days ago by Jim