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"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. Covey
"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.See all Editorial Reviews
A very good book. Really made me think about my interactions with people.Published 1 day ago by John A. Johnson
Hands down the best personal development tool I've encountered. Best if taken as a class, but the book is great!Published 7 days ago by mra1614
Life changing book. Will change the way you view the most difficult conversations in life and will make you more capable at being a successful leader, boss, spouse, parent, and... Read morePublished 7 days ago by Trevor Rydalch
As hard as I try to set my mind in preparation for crucial conversations my amygdala tries to tank my efforts. The simple tools help set the stage for practicing for success. Read morePublished 13 days ago by Tye J Trepanier
I've read a lot of great books on communication and emotional intelligence, and this one still had things to teach me. Read morePublished 13 days ago by Eva-Lise Carlstrom
Just another book pointing out the obvious and enumerating common sense with no real incite or new information.Published 13 days ago by J. Brutto
This book was recommended to me by my pastor. It has changed the way I think about the conversations that matter by causing me to evaluate instead of react or avoid.Published 17 days ago by D. Duckworth
Great book full of information to help with difficult conversations. I am using information I this book in every conversation I have from now on.Published 17 days ago by Debbie