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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
I haven't gotten far into it but there are a lot of great points and when I do what it says in everyday conversation it really makes a huge difference.Published 3 days ago by Curtis
This is an abridged version of the book. I originally purchased this so I could participate in a work book club but learned only after receiving it that it wasn't the full volume. Read morePublished 3 days ago by N. H.
I've found myself recommending this book to lots of friends and co-workers who have expressed their struggles communicating in a meaningful way without putting the other party on... Read morePublished 11 days ago by Will Mckenzie
Kerry teaches us how to present ourselves within any conversation.Published 14 days ago by Cornelia Madsen