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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
The process is not always clear and it's a lot to remember, but lots of good advice.Published 2 days ago by Preacherbroad
I really enjoyed this book, although the person who suggested this book to me made me wonder what they were saying about me... Read morePublished 2 days ago by Michael
Practical. Not fluffy. Applying the model and its related skills has made a significant difference in our organization.Published 4 days ago by Barrett W. Horne
Great perspective on communications. They have created great memory aids to help a person remember the guidelines the authors develop to empower productive conversation. Read morePublished 6 days ago by Newt
I needed this for a meeting at work and was delighted to find it for much less than any of my peers!Published 8 days ago by Jackie McLaughlin
Very good book for conducting conversations in personal relationships or in business. Tools that are provided in this book are easy to understand and follow. Recommended!Published 9 days ago by Terry Bair
Helpful for those that are not strong in having hard conversations or shy from confrontation.Published 11 days ago by Byron Thurmond