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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
This is one of the most practical and helpful books I have ever read.
If you read this book, and practice their exercises a lot, you will slowly gain a reputation as somebody who can really make things happen.
I highly recommend this book to anyone who is looking to improve either business or personal relationships through better communication.
A quick read with simple yet powerful techniques with good examples. Very helpful in even just everyday conversations. Glad I read.Published 2 days ago by Andrew
Excellent for everyone. Should be required reading in all schools to improve communication everywherePublished 2 days ago by M. Elizabeth Klesse
purchased this book as one of those, "my boss suggested I read this" books, and have found that I enjoy the read, and the information is useful. Read morePublished 3 days ago by schneidude11
A useful book which I continue to refer to for ongoing guidance. Great book!Published 4 days ago by Magic
This was a really applicable read! Many good ideas that I will directly apply into my ministry. Very hard to be successful in crucial conversations without being teachable.Published 4 days ago by Adam T. Williams
I had imagined that this would be a typical business communications book, but it's really a widely applicable set of tools for improving human behavior during intense... Read morePublished 4 days ago by Ryan Mease
This book is so important I had to give away my first copy before finishing it, and reorder another for myself. Read morePublished 5 days ago by AGW