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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
This is one of the most practical and helpful books I have ever read.
If you read this book, and practice their exercises a lot, you will slowly gain a reputation as somebody who can really make things happen.
I highly recommend this book to anyone who is looking to improve either business or personal relationships through better communication.
I work for the government as a manager the skills are valuable and have lead to better discussions and input which leads to better decisioons and considerably less stress on my... Read morePublished 2 days ago by Amazon Customer
Ouch. Reading this one hurt a little.
It's easy to read this book and think of the flawed communication style of others, but it takes on a whole new level of difficulty... Read more
Great book that is highly recommended when dealing with the public or even family members. Who couldn't learn to communicate better?Published 6 days ago by Sherry L. Galloway Fien
Good overall points. Too many case examples for my liking. But good overall.Published 7 days ago by Kristen I. Gill
I truly believe this has made me better at handling "crucial conversations". I will pass it on.Published 8 days ago by Allison
Excellent resource / tool for supervisor and husband or father, friend, etc.Published 9 days ago by Chauncey & Stacie
I have already thanked the friend who recommended this book. This book is very pragmatic and effective. I implemented a few techniques and saw immediate results. Read morePublished 11 days ago by Melinda E Hilsenbeck