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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
This is one of the most practical and helpful books I have ever read.
If you read this book, and practice their exercises a lot, you will slowly gain a reputation as somebody who can really make things happen.
I highly recommend this book to anyone who is looking to improve either business or personal relationships through better communication.
I had my direct reports read this. Book was instrumental n clearing up communication issues among the team members.Published 21 hours ago by john rivera
I have not yet read this book but it was recommended reading for a new job I recently accepted. I'm posting because a possible good tie-in to this read is a Ted Talk given by Ash... Read morePublished 6 days ago by Amazon Customer
This book is a must for anyone who has to talk to other people about anything other than the weather.Published 7 days ago by Rob Allen
Extremely useful material that can be applied in an endless array of social, business, and personal relationships. Read morePublished 8 days ago by Amazon Customer
The absolute best book for learning the art of effective dialog! Loved it.Published 9 days ago by bob denny
Easy to read and great points to use in all situations. I think everyone should read this. It definitely has a lot of counseling techniques woven in.Published 11 days ago by kjoy