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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
This is one of the most practical and helpful books I have ever read.
If you read this book, and practice their exercises a lot, you will slowly gain a reputation as somebody who can really make things happen.
I highly recommend this book to anyone who is looking to improve either business or personal relationships through better communication.
Great book that is highly recommended when dealing with the public or even family members. Who couldn't learn to communicate better?Published 22 hours ago by Sherry L. Galloway Fien
Good overall points. Too many case examples for my liking. But good overall.Published 1 day ago by Kristen I. Gill
I truly believe this has made me better at handling "crucial conversations". I will pass it on.Published 3 days ago by Allison
Excellent resource / tool for supervisor and husband or father, friend, etc.Published 4 days ago by Chauncey & Stacie
I have already thanked the friend who recommended this book. This book is very pragmatic and effective. I implemented a few techniques and saw immediate results. Read morePublished 6 days ago by Melinda E Hilsenbeck
Wow, if only I read this book in my 20's. Easy to read and understand. Very practical to apply. The topics apply to family situations as well.Published 10 days ago by J. Hoffman
Critcal methodology for anyone with conflict
Well written and great web site to learn
For anything from surgery to lover spats, this is your salvation