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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
The book reads like an add for the company that produced the books - seminars, website, additional resources. And used a lot of cheesy sayings... not my personal style. Read morePublished 4 days ago by AJ
My son recommended this book to me, and I have found it very useful professionally and personally. The communications techniques are simple yet powerful. Read morePublished 7 days ago by Teach1
my favorite book for anyone at all interested in being a leader. I buy these every couple months and give away to friends and colleagues who are looking to improve their... Read morePublished 8 days ago by Calves
Pretty useful tool for dealing with work relationships or spouse. makes you look at "hot" conversations differently rather than "blowing up/blowing it".Published 9 days ago by Tim S.
Great read. I learned how important it is to apply good verbal skills in conversations that have lasting effects with people in our lives.Published 9 days ago by Kelly Walsh
The tools provided by this author are helping me in my counseling practice.Published 10 days ago by Samuel J. Hairston
My wife read this with several colleagues and said it was great. I read it afterwards fully agree. It really gives great information and helps give direction to how to develop... Read morePublished 10 days ago by Michael McDonnell