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"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Listening better than reading. I use this in the car or at home when cleaning. Important information for everyday life and high end stakes in the professional world. Good advice! Read morePublished 15 hours ago by Mary
Outstanding book! It gives you the tools to have that conversation you NEED to have. I read the book in preparation for the Crucial Conversations 4-hour class at work. Read morePublished 11 days ago by James C. Brzycki
Had to buy this book for one of my classes. Perfect "fluffy" book for people who like to read words.Published 12 days ago by Tracker
Utility in the work place, utility in any relationship that matters. This is a very relevant book with multiple examples that are bound to ring true to whomever reads this book. Read morePublished 18 days ago by Dr. Davidson
Amazing book! Could apply concepts and learnings to work and to my personal life right away! I bought a copy for almost every family member. Read morePublished 18 days ago by Erin Z
This book is really about being effective in the day to day communications that affect our lives.
It is focused towards a work environment. Read more
The book is an interesting read for managers who must have crucial conversations with their employees. Read morePublished 23 days ago by Anthony Martin, Sr.
Crucial conversations is aimed at adult people who are stuck together such as a spouse, coworker, business partner, etc. Read morePublished 24 days ago by Ray Bod
Has been very instructive when dealing with tough relationships. I especially like the part about stressing common goals with the other party.Published 25 days ago by Christopher Mishler