Top positive review
70 people found this helpful
Changed my review!!! Poor customer service & bad manufacturing of product!
on February 22, 2013
I love these pots and pans! I have used them several times since getting them and have not been disappointed at all! They cook even and clean up is a breeze! You can cook scrambled eggs or even omlets in them without having to worry about them sticking to the pans. It is an easy wipe out with a soft cloth to get the cooked eggs out. All of the pots and pans are very well made as well. My only complaint is that the handles on the lids do get hot when you frying stuff in the pans.
UPDATE- 9/15/2013- I bought these pots on February 10, 2013. I was in love with them until I recently discovered my large frying pan started having problems with the nonstick liner coming off around the edges. I contacted Cuisinart and it took them THREE days just to respond to my email. I thought that since these are supposed to have a 1 year warranty on them, I would get it replaced with no problem. However, I received an email that basically in many not so nice words that if (mine were not!!) these pots were used on HIGH heat (cuisinart said I would have to PAY to have them inspected to determine defect, etc$7-$15 per item) that they would not be replaced. I was also informed that I would have to pay AGAIN to ship my pots and pans to them and also pay for return S&H. Whats the point of these having a warranty if you cannot use it? I have literally babied (soft dish rag, no metal utensils, no soaking in hot/warm water, immediately cleaned after use. etc.) my pots and pans in hopes that they would last a lifetime but I guess I was wrong!! I am NOT happy especially with how much I paid for this set and even more so that this was my first NEW set of pots and pans that I have ever received/bought in the 8 years of marriage!! I am so disappointed that these are starting to mess up after just 6 months of twice per week use!