Most helpful critical review
24 of 27 people found the following review helpful
Recommend against buying this model
on April 25, 2011
I bought a brand new Power Blend 700, CPT-700. The black plastic top and the clear plastic pour lid on it are functionally impossible to use. The top will not fit into the glass container and the pour spout will not unscrew from the plastic top without unbelieveable effort, and could not possibly be done with the black top on the glass container. So it is really functionally worthless. Can't use a blender without the top on it.
Cuisinart customer service said they had never had this complaint before and sent me a new top and pour lid but they were exactly the same. I spoke again with customer service and politely explained that the same problem exists with the second lid. She said they had "never heard of such a problem". I let her know that the officials (not customers) who do the Good Housekeeping Seal of Approval reviews mentioned the difficulty in getting the top on and off in their online review but unfortunately I did not read it before buying. Silly rabbit, I just went with Cuisinart because I thought they had a good reputation.
The customer service rep went off the line for a few minutes, came back and reported that she had gone to her own sample of the product and guess what? SHE AGREED!! I was right, it was really hard to get on and off.
I had an easy solution. Send me a black top for my OLD Cuisinart Power 7 blender glass bowl, which I still had, and I would just use that, because the glass bowl fits the new base and blade assembly perfectly. Couldn't do it. Asked for supervisor, he couldn't do it either. They said it was a liability and safety issue.
They offered to pick up the defective model and have it checked out. Reasonable offer but that is not likely to make a difference. Besides, I would be without a product for many weeks while they were evaluating it.
I believe it is a poorly designed product (top is very stiff plastic, not maleable; and square, not round) and is likely to always be difficult if not impossible to use. BRAND NEW PRODUCTS SHOULD NOT NEED TO GO BACK TO THE MANUFACTURER.
Perhaps your experience will be different, but I strongly recommend that you do not buy this model - or any of the similar Power Edge models with a square shaped glass container and square lid - without taking it out of the box first and making sure that both cover and pour lid fit easily.