Unlike the below reviewer, I've had a horrible experience with a Hamilton toaster model recently. As a replacement, bought this brand model after doing quite a bit of research, and my husband and I couldn't be happier so far. We've used it for about 2 months now, so this review may be premature as far as the potential reliability is concerned, but the toaster is absolutely beautiful and it seems to do what it's supposed to do well - toast breads. I think a lot of people are disappointed by today's toasters that have wider slots that accommodate thicker breads/bagels, and mistakenly assume that it doesn't toast thinner breads evenly; I could be wrong, but this toaster was a definitely satisfying purchase, and I'll update if it proves otherwise in the future.