Customer Reviews

Cuisinart CWC-800 8-Bottle Private Reserve Wine Cellar, Stainless Finish

5 star:		(11)
4 star:		(2)
3 star:		(3)
2 star:		(1)
1 star:		(25)

 

 

While the description says it stores 8 bottles, either 750 or 1500 ml, it is a tight fit for whites, some reds did not fit, and champagne bottles will only fit if one rack is removed. In the picture it looks like the bottom rack is designed to accommodate fatter champagne bottles, but actually the unit that's shipping has 4 identical racks. The lowest temperature is 45F, not 39F. Those are the quibbles. The appearance is great, and it is extremely quiet. I like it so well, even with the demerits, that I bought another for better reds and dessert wines. The two units fit side by side on the kitchen counter, under the cabinets, with 1/4" to spare. After I bought the first unit, I happened to read a number of negative reviews, including the ominous ones about it breaking down within the first year. I sure hope that doesn't happen, because I like the unit. And those fat champagne bottles are still happy in the vegetable drawer of the refrigerator.

Worked great for about 6 months. Held a constant temperature that was only 2 or 3 degrees off what the readout displayed. Then in the 7th month, I noticed the fan was laboring and the inside temp was getting higher. Been about a year now and it hasn't died on me yet but I don't think it has much time left. If you could get it for like $100, I would recommend it. But for what I paid, I don't plan on replacing it when it finally kicks and I wouldn't recommend it to anyone else. That being said, it's a much much better value then any other cellars I looked at that were twice the price or more and had terrible reviews.

I bought this item for my sister and she loves it.Its the perfect size to fit on the counter, and its very quite.You wouldn't even know its there, if it werent' for the blue led temp guage. Its a really nice item and it looks really good in stainless steel.

Very pleased with the wine cooler, the product is just what it's called, "A Wine Cooler/cellar"...not a refrigerator. Eye appeal is a 10, looks great in our kitchen, construction 10, cooling ability 10, gets bottle temps to temps that are listed in instruction book. The only thing I can knock it on is the fact it doesn't turn back on after a power outage, but the instructions tell you this, so it's not that big a deal if you know it up front. It' not a $50 cooler and it's not a $1500 cooler, it's for the person that enjoys an occasional glass of wine, not the connoisseur.

A perfect countertop appliance for the wine lover with limited storage space. This little cellar keeps eight of my favorite wines chilled and ready for meals or to share with friends who drop by. I am amazed at how quiet it is. When I first got it, I kept checking to see if it was running it was so quiet. The blue temptature light lets you know it's taking care of your favorite vintages.

My wife and I were excited about our Cuisinart CWC-800 purchase...up until we plugged it in. Neither of us is particularly noise sensitive, but this unit's fan motor is loud! We can hear it laboring away from the other side of our home.

It isn't a grinding sound, nor is it necessarily that type of noise where you'd suspect a motor is on its last legs. There's just a noticeably loud whirring. Much louder than the whirring sounds emanating from the full-size refrigerators in the kitchen and the garage. Furthermore, the fan motor rarely cycles off. It's as if it struggles to maintain the 47 degrees we have it set to. We keep our home at 70 degrees, so it isn't like the cellar is operating in a high temperature environment where it would be more difficult to cool.

In addition, the drip tray installation is a head-scratcher. It can only be slid halfway into its specified slot, with the other half sticking out the back. The instructions are vague and there isn't a photo that clearly illustrates how the tray looks when installed.

I called Cuisinart's customer service to inquire about the noise and the drip tray. I was "greeted" by a somewhat unfriendly and impatient rep who seemed more concerned about his phone metrics than assisting me. He advised moving the cellar to a different location to see if that remedied the noise problem. His answer for the drip tray was that he couldn't help since he couldn't see it! That was enough for me, so I ended the call and decided to call the following day in hopes of getting a more helpful rep. In the meantime, I did try moving the cellar to a different location, but as I suspected, it didn't affect the noise volume.

The call to customer service the next day was much like the first, unfortunately. Though the rep was friendlier, it was apparent he was not trained well. He said he wasn't aware of any noise issues with the CWC-800. That was it. As for the drip pan, he said as long as it wasn't "sticking out far enough to interfere with anything, than it should be okay." Don't expect stellar support should you ever have to call Cuisinart customer service.

The CWC-800 is an attractive wine cellar and thus far is keeping our wine cool at our desired 47 degree setting. My wife and I have decided to keep it, though we have our fingers crossed that the noise and constant running of the fan motor won't be a problem in the future.

We got this wine fridge as a gift and it worked fine for about a year before it started making horrible noises. Now it's a glorified cabinet and dust collector. Don't waste your money on this product.

I've gone through 3 wine cellars now. I started off with the CWC-1200 model. The first one lasted the longest, and when I called about the warranty, I was pleased that they would replace it, no questions asked. The second one didn't last as long as the first, and when I called, they said that the model was discontinued but that they would send me the 1600 instead. Well, I had the 1600 for less than THREE months and it won't cool now. At this point, I'm tired of paying the shipping for sending the broken one back. I only live about 30 minutes from the facility, but they said that I have to mail it. Looks like it's going to be a bottle holder now.

I'd stay away from Cuisinart. I thought the new model would mean the problem would go away. But it seems like they just produce one crappy product after another.

This is my 3rd, yes 3rd Cuisinart wine cellar. The first one I received as a wedding gift. It leaked and died after one year. I called Cuisinart and they gladly replaced it, with me paying the $50 shipping fee to return it.

Wine cellar #2 sounded like an airplane was taking off and suddenly spiked to 85 degrees ruining a $200 bottle of wine. Another $50 return shipping fee.

Wine cellar #3, the 1600, looked good, didn't make much noise and seemed to hold a steady temperature. Until one day when I noticed the blue light had gone off and went to turn the power back on. Nothing. It lasted less than 6 months.

Cuisinart is now refusing to replace it because it's out of the original 3 year warranty. Apparently the warranty on the original machine is the timeline that they use. Nevermind that it is absolutely ridiculous to have to go through 3 wine cellars in 3 years. The customer service was incredibly disappointing and now I am left with a dead cellar.

Cuisinart did offer to sell me a new one at reduced cost. Hmmm...isn't that the definition of insanity? Doing the same thing again and again and expecting different results? Buyer beware.

Very interesting to read the other reviews here. Similarly to others, my wife and I received the CWC-1200 as a wedding gift. It died after two years. Long story short... after having to escalate the issue to a manager (for all sorts of ridiculous reasons), I was offered a discounted "upgrade" to a CWC-1600... for the bargain price of $199, plus shipping. What a joke. I could get that through Amazon for $199 and free shipping through Prime. Thanks to the reviews here, I didn't take the "offer." It's pretty clear that $199 would get me a product that would last another couple years and then die again. Crap product. Crap service. Lost customer.