Top critical review
150 people found this helpful
Great - While it lasted...
on May 18, 2004
Purchased two of these grinders last month, one for myself, the other as a gift, but unfortunately the blade assembly began to fail on mine in less than 2 weeks, after processing less than a pound of coffee. Cuisinart customer service said if I return it postage paid, and include an additional $5 to cover return postage to me (The book says $4) they will fix their mistake. I suggested that at the very least they should pay shiping one way, after all, it was their failure, not mine. They said "We make thousands of these every week, they can't all work". As interesting as I found their quality control philosophy to be I still I think they have a lot of nerve expecting the total cost of their product failure to rest on my shoulders. Appearently they disagreed, as they hung up on me without saying goodbye.
Fortunately we purchased through Amazon.com. No problem. Amazon immediately authorized the return, and by policy will even pay the shipping because it's defective. While I appreciate their approach to customer serice I'll pay the postage myself. It's well worth a few bucks to have someone stand behind defective merchandise - particularly when the manufacturer won't.
Quality is free, it's the cost of doing things right the first time. Some producers appearently aren't even interested in getting it right the second time.