Top critical review
935 people found this helpful
on November 7, 2011
I did, what I thought was, a lot of research and really took my time picking out a new food processor. I own a 15 year old 11 cup kitchenaid processor that I use all the time. It's a great machine, but has been discontinued and I can't seem to order the parts I need for it right now. Thus, I figured it was time for a new one.
I think the new 12 cup kitchenaid leaves a lot to be desired in the new design, and the same is true for many of the new Cuisinart processors, but this unit got a very high rating from consumer reports. So, I went for it! I figured there was a 10 year motor and 3 year parts warranty, how big a chance could I be taking? Right?!
Well buyer, beware! I did notice some "wonky" reviews stating that these were refurbished units and only had a 90 day warranty, but many stated they purchased from a deal of the day, and I wasn't. I assumed these must be 2 different lots as Amazon is SO reliable in descriptions of merchandise. Well, guess what ...
First thing I did when I got it was pull it out and call Cuisinart. They verified from the serial # that it was a refurbished unit with a 90 day warranty. Second thing I did was pack it back up and send it back to Amazon with a less than friendly e-mail. Now, I am back on the hunt for a new food processor.
To Amazon's credit they stopped selling the machine about 1/2 hour after my e-mail was received and are "researching" what happened. I hope they do start selling the unit again, but properly advertised and possibly at a better price if it only has a 90 day warranty.
Addendum: I am Really disappointed in Amazon at present. They have officially begun selling these again. They are still listed with a sizable warranty (10/3 years) that is not actually included with this unit. This unit is refurbished, confirmed by Cuisinart, and is fraudulently being sold as new by Amazon. I wonder, now, if this is a regular practice, or maybe a new one? I wonder if some ambitious lawyer out there is going to come up with a huge lawsuit against Amazon... ?
Additional addendum: I called Cuisinart today (6/15/12) DLC-2011N Prep Plus 11 cup food processor was discontinued in 2010. I suspect it would be very difficult to find a new in box product at this point.