Most helpful critical review
214 of 217 people found the following review helpful
SAVE YOUR MONEY
on November 7, 2006
This is the worst joke I have ever had inflicted upon me. We wanted a sturdy, durable can opener that would last more than a year, and this appeared to be the solution. Backed by the Cuisinart brand I was comfident we would be in good shape. It wasn't in stock for 3 or 4 months, but we waited patiently convinced it was the answer to our prayers.
It lasted about a month before it broke. It would not latch onto the cans any longer. It was heavy, solid, made by what I thought was a quality brand name, and it would not work. What a disappointment. But I was confident Cuisinart would set things right, so I e-mailed them.
Wow, what an eye opener about this company! I was told I had to MAIL this heavy object back to them ON MY DIME. Brand new, less than 2 months old, broken and not working, and I am supposed to lay out the heft shipping fee over and above the expensive price tag, which would only be worth the money if the product actually worked.
End of the story, we bought another can opener and it is working fine so far. Eventually it will break as well, nothing is made with any substance any more. We really thought the Cuisinart would last, and if there were any problems at such an early stage they would ship out a replacement, brand new, and prepay the postage for the return like truly reputable companies I have dealt with in the past.
This unit is defective, and their customer service stinks. Save your money, it does not live up to the image, and if you buy it you will get stuck with the postage bill trying to return it. We refused to throw good money after bad, so we are eating the cost. But we now know better than to buy another Cuisinart product in our lifetimes, so that is worth something to us at least.