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From the time our ancestors lived in caves to that day in the late '80s when Chrysler sanctioned unofficial "tech clubs" to promote the flow of information between teams working on different vehicle platforms, bands of like-minded individuals had been gathering in a wide variety of settings to recount their experiences and share their expertise. Few paid much attention until a number of possible benefits to business were identified, but many are watching more closely now that definitive links have been established. In Cultivating Communities of Practice, consultants Etienne C. Wenger, Richard McDermott, and William Snyder take the concept to another level by describing how these groups might be purposely developed as a key driver of organizational performance in the knowledge age. Building on a 1998 book by Wenger that framed the theory for an academic audience, Cultivating Communities of Practice targets practitioners with pragmatic advice based on the accumulating track records of firms such as the World Bank, Shell Oil, and McKinsey & Company. Starting with a detailed explanation of what these groups really are and why they can prove so useful in managing knowledge within an organization, the authors discuss development from initial design through subsequent evolution. They also address the potential "dark side"--arrogance, cliquishness, rigidity, and fragmentation among participants, for example--as well as measurement issues and the challenges inherent in initiating these groups company-wide. --Howard Rothman
Among the myriad challenges managers in large corporations face today, one is becoming increasingly important: how to make the best use of the knowledge that a company's employees possess. The authors consultants all lift models from Xerox, DaimlerChrysler and the World Bank to show how to tap into the wisdom within, making this book helpful, in theory. Wenger, McDermott and Snyder spend much time explaining ways to organize, maintain and sustain communities of practice, which they define as groups that "share a concern, a set of problems, or a passion about a topic, and... deepen their knowledge and expertise in this area by interacting on an ongoing basis." Laying out a logical, step-by-step process for building one of these communities, the authors define specific roles for each member of the group. But senior managers looking, as the subtitle suggests, for "a guide to managing knowledge" may be disappointed in the scant space actually devoted to developing a system that captures and manages the learning that comes out of a "community of practice." Managers seeking the best way to obtain and use the knowledge coming out of these groups probably won't find it here. (Mar. 6)Forecast: Wenger is the biggest name in the theory of communities of practice, and those familiar with his work will want to add this book to their collection. Neophytes would do better with his 1998 primer, Communities of Practice.
Copyright 2002 Cahners Business Information, Inc.See all Editorial Reviews
Although I enjoyed the book, I find the publishing company/book manufacturer did a poor job with the manufacturing of the book. Read morePublished 5 months ago by sac_tony
Well written with ground-breaking concepts at the time of publication. It has been used as a springboard for many research projects.Published 8 months ago by Norma Lee-Smith
i'm building Gaudeamus - the academic network for publishing in journals (gaudeamusacademia.com), an online community of scholars (professor, researchers and journals’ editors). Read morePublished 18 months ago by Rafael Hernandez Barros
For those who are tasked to develop Communities of Practice (CoP), this is a great resource AND reference. Read morePublished on December 22, 2012 by APhilpart
I ordered this book on a co-workers "you need to drop everything you are doing and read this book" recommendation, and I must confess, it was immediately useful the day after I... Read morePublished on October 3, 2009 by Michael Tiemann
Great book on utilizing principles of Community Development in managing an organization. Including all stakeholders is so very pertinent.Published on August 9, 2009 by Dorian
Etienne Wenger, Richard McDermott and William M. Snyder have written an exceptionally clear and honest book. Read morePublished on February 27, 2009 by Rolf Dobelli