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Culture.com: Building Corporate Culture in the Connected Workplace
 
 
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Culture.com: Building Corporate Culture in the Connected Workplace [Hardcover]

Peg C. Neuhauser (Author), Ray Bender (Author), Kirk L. Stromberg (Author)
4.7 out of 5 stars  See all reviews (10 customer reviews)

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Book Description

September 8, 2000
We are living in a .com world. The old rules are changing, but it is not yet clear what the new rules are. Everything is in flux, and the speed and complexity of the changes are difficult for many of us to absorb. Futurists, historians, and social scientists tell us the transition to a networked economy is the biggest shift in the way the world functions since the Industrial Revolution. The people working today are the bridge generation, spanning the gap between the old and new ways of doing business.

The business and professional world is working feverishly to learn how to change its business strategies to capitalize on this .com world. A great deal of attention is directed at the external business issues of designing, marketing, selling, and delivering goods and services in the networked environment. But the internal infrastructure and culture changes that are needed to deliver on those new business strategies have received very little attention so far.

Culture.com tackles the question of how to create a corporate culture that matches the new .com business strategy. It explains how a company’ s internal culture must adapt to complement, support, and be properly aligned with the organization’s external business strategy. And it shows how failure to adapt can undermine, or even destroy, a company’s ability to carry out its objectives.

Culture.com is a highly practical guide to the pressing corporate culture issues that face every e-business, from .com start-ups to traditional organizations making the transition into the clicks-and-mortar world.

  • Explains the 9 key characteristics of a .com culture that are vital for all organizations.
  • Offers practical tips and strategies to ensure that your corporate culture can be a competitive advantage, rather than a liability, in the .com world.
  • Provides hands-on advice on changing your corporate culture to reflect the new realities of e-business: debugging on the fly, rapid risk taking and decision making, developing a culture of collaboration, building corporate culture in virtual organizations, and much more.
  • Shows how to break old organizational habits that no longer fit in the world of e-business, and how to learn now ways to think, believe, and behave.
  • Features examples and interviews from a wide range of companies, government settings, and not-for-profits.

Praise for Culture.com

"What a simple, yet profound, understanding of culture! This is a wise, practical and important guide in navigating today's 'dot com' whitewater world."
— Dr. Stephen R. Covey, the author of The Seven Habits of Highly Effective People

"At last someone has paid attention to that most powerful force called 'culture' at just the right time. As has always been the case, either we manage culture or it manages us. As we go deeper into this new world of bricks and clicks, it is imperative that we rededicate ourselves to the creation and survival of exceptional business cultures."
— Jim Hammock, CEO and Chairman, Hire.com

"Fast-paced and readable, Culture.com combines examples from successful .com companies with practical tips to guide executives struggling to build lasting corporations in the virtual settings of the global economy. The authors are well ahead of most business school research."
— David O. Porter, Professor of Management and former Dean, School of Management, University of Alaska, Fairbanks; Founding Director of the Idaho Department of Commerce

"Competing in the e-business world requires companies to shape their corporate culture to implement their business strategies. The authors of Culture.com have recognized this reality and provide practical tips, real-world stories, and smart guidance vital to executives, managers, and employees alike."
— J.W. Marriott, Jr., Chairman and CEO, Marriott International

"Culture.com is a much-needed, practical, and complete guide to help companies make the transition in today's workplace in order to survive and succeed. Focusing on the use of every individual's creative power, talents, and experience has been lacking, is needed, and this book shows the way."
— John D. Baker, President, John D. Baker & Associates, and retired Vice President, Commercial, Mars, Inc.

"With the speed and complexity of the business environment today, Culture.com is a lighthouse beacon offering direction out of the fog and uncertainty. It provides all of us who are journeying to new places a solid bearing and sage advice to chart a safe course."
— Janice Wismer, Vice President, Human Resources, Canadian Tire Retail

"No matter where you are in an organization, or who you work for, having a 'living' corporate culture in place that supports the values of what you believe in-and is demonstrated every day in your actions-is key to the degree of your success. It is the deciding factor between just succeeding, and being great. Developing and living those values that are at the core of your culture, is the challenge we all face. It requires continuous learning and change. Culture.com can help you with this."
— Bruce Freeman, Vice President and Information Officer, Burlington Northern Santa Fe Railway


Frequently Bought Together

Customers buy this book with When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work $11.55

Culture.com: Building Corporate Culture in the Connected Workplace + When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work


Editorial Reviews

Review

"The book provides a practical roadmap of strategies to shift an organisation's culture from a liability to a competitive advantage in a dotcom world." (Computer Weekly, 2nd November 2000)

"The book has many qualities. ...Thorough, accessible, with lots of sound advice presented in nugget form." (Human Resources, October 2000)

Review

"What a simple, yet profound, understanding of culture! This is a wise, practical and important guide in navigating today's 'dot com' whitewater world."
Dr. Stephen R. Covey, the author of The Seven Habits of Highly Effective People

"At last someone has paid attention to that most powerful force called 'culture' at just the right time. As has always been the case, either we manage culture or it manages us. As we go deeper into this new world of bricks and clicks, it is imperative that we rededicate ourselves to the creation and survival of exceptional business cultures."
Jim Hammock, CEO and Chairman, Hire.com

"Fast-paced and readable, Culture.com combines examples from successful .com companies with practical tips to guide executives struggling to build lasting corporations in the virtual settings of the global economy. The authors are well ahead of most business school research."
David O. Porter, Professor of Management and former Dean, School of Management, University of Alaska, Fairbanks; Founding Director of the Idaho Department of Commerce

"Competing in the e-business world requires companies to shape their corporate culture to implement their business strategies. The authors of Culture.com have recognized this reality and provide practical tips, real-world stories, and smart guidance vital to executives, managers, and employees alike."
J.W. Marriott, Jr., Chairman and CEO, Marriott International

"Culture.com is a much-needed, practical, and complete guide to help companies make the transition in today's workplace in order to survive and succeed. Focusing on the use of every individual's creative power, talents, and experience has been lacking, is needed, and this book shows the way."
John D. Baker, President, John D. Baker Associates, and retired Vice President, Commercial, Mars, Inc.

"With the speed and complexity of the business environment today, Culture.com is a lighthouse beacon offering direction out of the fog and uncertainty. It provides all of us who are journeying to new places a solid bearing and sage advice to chart a safe course."
Janice Wismer, Vice President, Human Resources, Canadian Tire Retail

"No matter where you are in an organization, or who you work for, having a 'living' corporate culture in place that supports the values of what you believe in— and is demonstrated every day in your actions— is key to the degree of your success. It is the deciding factor between just succeeding, and being great. Developing and living those values that are at the core of your culture, is the challenge we all face. It requires continuous learning and change. Culture.com can help you with this."
Bruce Freeman, Vice President and Information Officer, Burlington Northern Santa Fe Railway


Product Details

  • Hardcover: 384 pages
  • Publisher: Wiley; 1 edition (September 8, 2000)
  • Language: English
  • ISBN-10: 0471645397
  • ISBN-13: 978-0471645399
  • Product Dimensions: 9.1 x 6 x 1.1 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #1,387,181 in Books (See Top 100 in Books)

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Customer Reviews

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Average Customer Review
4.7 out of 5 stars (10 customer reviews)
 
 
 
 
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13 of 13 people found the following review helpful:
5.0 out of 5 stars Your Corporate Culture Must Be a Connected Workplace, November 25, 2000
This review is from: Culture.com: Building Corporate Culture in the Connected Workplace (Hardcover)
The authors explain how to build a corporate culture in the connected
workplace. Your organization already has a culture which is, at least
to some extent, connected. First question: "How appropriate is that
culture to the needs, interests, problems, and opportunities it also
has?" Next question: "Will it be sufficiently flexible and
resilient to sustain itself as change continues to be the only
constant?" The authors can help you to find the correct answers
to these basic but critically important questions.

In their
Preface, they identify what they call "Nine Challenges for Turning
Your Corporate Culture into a .Com Asset":

1. Making the jump to
warp speed

2. Building a corporate culture in a virtual
organization

3. Living with parallel cultures during the transition
of e-business

4. A new breed of terms in a .com
culture

5. Communication belongs to everyone in a .com
culture

6. Knowledge management is managing people's brain
power

7. The new corporate IQ and getting smart

8. Linkages and
relationships outside the organization: a culture
challenge

9. Leading the journey to the wired
enterprise.

Throughout their book, the authors include relevant
quotations real-world examples rom a wide variety of sources as well
as a number of Tips which will assist the implementation of relevant
strategies. At the end of each chapter, they provide terrific
suggestions re Applying This Information in Your Organization. They
also make generous use of various graphics (eg Three Layers of
Culture)) for purposes of illustration. Then in the books Conclusion,,
they provide Ten Final Tips on Building a Corporate Culture for the
Connected Workplace which increase and enrich even more their
fulfillment of what the books subtitle promises.

(By the way, have
you also noticed how many subtitles of other business books make
extravagant promises which even a combination of Elizabeth I,
Michaelangelo, Merlin, Santa Claus, the Tooth Fairy, Thomas Edison,
and Peter Drucker couldn't possibly keep?)

The authors conclude
with some key points: "Corporate cultures will continue to change
as companies race to implement their e-business strategies. We remind
you once more that the two must work in synch. If your business
strategy and your corporate culture are pulling in two different
directions, the culture will win no matter how brilliant your strategy
is." I now presume to conclude this brief review with a few
suggestions of my own to decision-makers in any organization now in
need of building its own corporate culture in the connected
workplace. First, read and then re-read this book. Then have other
decision-makers in the organization also read and re-read it. Finally,
have everyone participate in a 2-3 workshop (emphasis on
"work"), preferably offsite, and use this book's table of
contents for the workshop's agenda. The primary objective is to
collaborate on an appropriate "game plan", to be completed by
the workshop's conclusion, which the organization then
implements. When problems occur (and they will), reconvene the
workshop participants and collaborate on an appropriate response. Be
sure to keep in mind what the authors of this book have correctly
observed: "If your business strategy and your corporate culture are
pulling in two different directions, the culture will win no matter
how brilliant your strategy is."

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3 of 3 people found the following review helpful:
5.0 out of 5 stars Actual Tools for the Virtual World, September 19, 2000
This review is from: Culture.com: Building Corporate Culture in the Connected Workplace (Hardcover)
Like Neuhauser's other books, this one is filled with practical, real world ideas and solutions! The book is an extremely valuable tool for ensuring that organizational culture keeps pace as we are all pushed toward the "dotcom" environment. As businesses embrace a new "virtual" reality, it is important to not lose sight of the "actual" reality: the impact of the new business environment on culture, systems, and people. This book provides excellent stories from those already struggling with this issue and a wealth of food for thought for those of us charging toward, destined for, or forced into the new world of e-business.
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3 of 3 people found the following review helpful:
4.0 out of 5 stars The human dimension of the technology enabled workplace, September 17, 2000
By A Customer
This review is from: Culture.com: Building Corporate Culture in the Connected Workplace (Hardcover)
A practical, example rich book focused on the often overlooked human side of the .com revolution. The inhibiting factor in achieving great gains with technology is often cultural. This important element is overlooked in most corporate technology planning. I found this book to be a straightforward, practical guide on how to consider and integrate the critical human and cultural elements.
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Inside This Book (learn more)
First Sentence:
"The bathroom walls are cleaner and the water cooler isn't as crowded anymore. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
virtual workers, willingness resistance, connected workplace, virtual employees, blended culture, remote workers, hot groups, temporary teams, specialized relationship, parallel cultures, traditional companies, knowledge management processes, strong corporate culture
Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, Chuck Martin, Old Veep, Charles Morgan, New Veep, San Francisco, Silicon Valley, Charles Schwab, Cisco Systems, Harvard Business School Press, Jeff Bezos, Southwest Airlines, David Roussain, Feeding Them, Gartner Group, Information Week, Marine Corps, New Breed of Teams, Seeding Them, Acxiom Corporation, Chapters Online, General Electric, Herb Kelleher, Jack Welch, Joshua Quittner
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