Originally written as a thesis for his PhD, Matthew has adapted his extensive research into a no-nonsense, practical work that can be used by any business or organization today to help them transform their current culture into a terrific service one. After getting your "license to drive" this book will show you how to load the bus and follow the true Roadmap to a Terrific Service Culture!
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About the Author
For the past 20 years, Matthew Hudson has made his living as a retail artist. Along the way, he has won many awards for his intuitive concepts and creative ideas and been published several times. He has a PhD in Organizational Behavior and is a sought after speaker with a gift for bringing light to the complex. His clients include companies such as Hyatt Regency, Disney, Exxon, The Norman Vincent Peale Foundation, and many more. He is president of two charitable organizations, serves on the board of several others including the University of North Texas. (Oh, and of course, the president of WooHoo, Inc.) He is available for consulting and speaking engagements. Contact him at matthew@woohoou.com
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More About the Author
As a member of the Penumbra Group and a Principle of penumbra media and design, Matthew Hudson is a man with a unique talent palette. With the wisdom and experience of a seasoned veteran and the vibrancy of a fresh faced college student, Matthew helps clients envision new avenues of possibility and achieve meaningful goals. He has a knack for breathing life into sleepwalking teams with his contagious creativity. With over 25 years in all facets of retail, he has learned from the best, made his share of mistakes and paid attention along the way.
Matthew is an author of two books - Culturrific! and The Retail Sales Bible (co-authored with retail great Rick Segal). He has a PhD in Organizational Behavior (as Matthew says 'if it gets me the job great, if it loses me the job then "what PhD?") and has written and directed over 150 training videos and DVDs. This includes the award-winning Investigating EQ training DVD produced by Penumbra Group.
The insights Matthew has gathered traveling around the country and working with clients in multiple categories from$10M a year to Fortune 50 companies, are brought to light and made simple to use for audiences of all levels.
But the best part is that Matthew loves to speak and people enjoy listening. His energy and passion for the topic will get you a pat on the back for bringing him in. Every experience is customized and collaborative - delivered with you, your company and your customers in mind. All of Matthew's speaking topics will be tailored to fit your audience.
Matthew is an author of two books - Culturrific! and The Retail Sales Bible (co-authored with retail great Rick Segal). He has a PhD in Organizational Behavior (as Matthew says 'if it gets me the job great, if it loses me the job then "what PhD?") and has written and directed over 150 training videos and DVDs. This includes the award-winning Investigating EQ training DVD produced by Penumbra Group.
The insights Matthew has gathered traveling around the country and working with clients in multiple categories from$10M a year to Fortune 50 companies, are brought to light and made simple to use for audiences of all levels.
But the best part is that Matthew loves to speak and people enjoy listening. His energy and passion for the topic will get you a pat on the back for bringing him in. Every experience is customized and collaborative - delivered with you, your company and your customers in mind. All of Matthew's speaking topics will be tailored to fit your audience.
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Inside This Book
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First Sentence:
Culture changes is not for the weak of heart! Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
new service culture, service formula, course numbering, culture council, culture cycle, hourly people, mental aerobics, culture change process, degree plans, corporate university, process side, happy guests, everything speaks, culture assessment Key Phrases - Capitalized Phrases (CAPs): (learn more)
Culture Council, Southwest Airlines, Disney World, Human Resources, Red Robin, Star Trek, American Heritage Dictionary, Customer Speak, Employee Speak, Gil Amelio, Quality Guest Experience, Compelling Place, Hero Star, Loss Prevention New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | First Pages | Back Cover | Surprise Me!
Culture changes is not for the weak of heart! Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
new service culture, service formula, course numbering, culture council, culture cycle, hourly people, mental aerobics, culture change process, degree plans, corporate university, process side, happy guests, everything speaks, culture assessment Key Phrases - Capitalized Phrases (CAPs): (learn more)
Culture Council, Southwest Airlines, Disney World, Human Resources, Red Robin, Star Trek, American Heritage Dictionary, Customer Speak, Employee Speak, Gil Amelio, Quality Guest Experience, Compelling Place, Hero Star, Loss Prevention New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 16
books:
See all 16 books this book cites
- The Soul of the Firm by C. William Pollard on page 64, and page 128
- The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy on page 88, and page 110
- Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer by Carl Sewell on page 133
- Disney What if? ...Surprising twists to your favorite stories by Christopher Nicholas on page 90
- Managing Knock Your Socks Off Service by Chip R. Bell on page 109
See all 16 books this book cites
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