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Curing Health Care: New Strategies for Quality Improvement [Hardcover]

Donald M. Berwick MD MPP (Author), A. Blanton Godfrey (Author), Jane Roessner (Author)


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Book Description

January 15, 1990 1555422942 978-1555422943 1st
Applying Quality-Assurance Methods

A Report on the National Demonstration Project on Quality Improvement in Health Care

This book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves.
--Healthcare Financial Management

Learn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.


Editorial Reviews

Review

"This book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves."

Review

"This book is recommended for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves."
Healthcare Financial Management

"Curing Health Care is a marvelous book on the applications of the principles of industrial quality improvement to health care."
HMO Practice

"Curing Health Care should be on every health executive's 'must-read' list."
Hospital and Health Services Administration

--This text refers to the Paperback edition.


Product Details

  • Hardcover: 287 pages
  • Publisher: Jossey-Bass; 1st edition (January 15, 1990)
  • Language: English
  • ISBN-10: 1555422942
  • ISBN-13: 978-1555422943
  • Product Dimensions: 9.3 x 6.2 x 1.7 inches
  • Shipping Weight: 1.3 pounds
  • Amazon Best Sellers Rank: #1,008,037 in Books (See Top 100 in Books)

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Inside This Book (learn more)
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First Sentence:
"She died, but she didn't have to." Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
emergency visit data, inpatient accounting, medical information nurse, hard copy claims, respiratory care department, diagnostic journey, remedial journey, ancillary lines, modern quality management, rejection notification, portable radiographs, billing delays, quality improvement methods, quality management methods, quality management theory, timely transfer, medical office buildings, appointment access, discharge delays, process flaws, secondary payer, process flow diagram, emergency room records, quality improvement tools, patient dissatisfaction
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Massachusetts General Hospital, Butterworth Hospital, Evanston Hospital, Children's Hospital, National Demonstration Project, Worcester Memorial Hospital, Park Nicollet Project, Santa Clara, Massachusetts Respiratory Hospital, University of Michigan Hospitals, Presbyterian Hospital, Quality Assurance Committee, Kaiser-Permanente Project, United States, Edwards Deming, Johns Hopkins, Strong Memorial Hospital
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