Featuring quotes from more than 150 leaders in American business and government--including Blockbuster Entertainment Chairman and CEO H. Wayne Huizenga, Barnes & Noble Chairman and CEO Michael R. Quinlan, and many others--this inspiring "call to arms" reveals exactly why customer satisfaction is so crucial in today's business world, and how businesses can achieve it.
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Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
4.0 out of 5 stars
Required daily reading for anyone with customers,
By A Customer
This review is from: The Customer Is Always Right!: Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders (Hardcover)
Kabodian's book is a concise, handy summary of the
principles of customer satisfaction from those who should
know: successful business people. Anyone with customers
should read a page of this book before meeting the first
customer of the day. Essential inspiration for anyone
who has customers.
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