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12 of 12 people found the following review helpful
5.0 out of 5 stars At Last--A Requirements Book for Managers!
This book will help managers save time, money, and schedule on development projects. It contains practical advice based on lessons learned on real projects. For example, data are provided that show that spending more effort on emerging the real requirements rather than simply using the customer's stated requirements can reduce costs by half! The authors recommend specific...
Published on November 21, 2000 by Ralph R. Young

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5 of 5 people found the following review helpful
3.0 out of 5 stars Not as good as the other reviews would indicate
I picked this up based on other reviews. I have read dozens of books on this topic as I am a consultant and trainer in this field and this book is just average. If you are looking for a primer on an end to end process, perhaps this is decent for that. If you are a practitioner that has some experience in this process, you may also find some interesting sections to learn...
Published on June 15, 2008 by Don V


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12 of 12 people found the following review helpful
5.0 out of 5 stars At Last--A Requirements Book for Managers!, November 21, 2000
By 
This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
This book will help managers save time, money, and schedule on development projects. It contains practical advice based on lessons learned on real projects. For example, data are provided that show that spending more effort on emerging the real requirements rather than simply using the customer's stated requirements can reduce costs by half! The authors recommend specific actions managers can take. They provide a set of useful checklists and suggestions for how to apply them. For example, what is the manager's role in developing good requirements? How can a project prioritize requirements so that resources are allocated consistently with real customer needs and expectations? How can important practices such as recording the rationale for each requirement, identifying and managing interfaces, and considering verification during requirements definition be implemented effectively? Hooks and Farry, both seasoned practitioners, have provided a valuable roadmap to help managers develop customer-centered products. The book is easy to read and the recommendations are easy to apply.
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7 of 7 people found the following review helpful
5.0 out of 5 stars Customer-Centered Products, September 28, 2000
By 
Virginia Cook (Friendswood, TX USA) - See all my reviews
This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
This book is an extremely useful guide to the difficult task of writing and managing requirements. It clearly states the case for spending the time and effort on producing a clear, concise requirements document, then steps you through the process. This book is especially great, because it is written with the manager in mind, to explain to them the why and how of requirements definition and management. If your customer or manager keeps asking you if you've started coding/building/manufacturing before you even know what it is you are making, then buy him this book!
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5 of 5 people found the following review helpful
3.0 out of 5 stars Not as good as the other reviews would indicate, June 15, 2008
By 
Don V (Seattle, Wa USA) - See all my reviews
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This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
I picked this up based on other reviews. I have read dozens of books on this topic as I am a consultant and trainer in this field and this book is just average. If you are looking for a primer on an end to end process, perhaps this is decent for that. If you are a practitioner that has some experience in this process, you may also find some interesting sections to learn from, but you will have to dig a bit.

To be fair, finding a good book on this topic is elusive, but one I use in my classes is Managing Software Requirements - A Use Case Approach by Leffingwell and Widrig.
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4 of 4 people found the following review helpful
4.0 out of 5 stars Practical, To-the-point Requirements User Guide for Managers, February 12, 2002
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This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
Ivy F. Hooks and Kristin A. Farry give their audience a clear methodology about how to eliminate rework and unnecessary features rooted in poor requirement definition for making product development or procurement faster and cheaper without sacrificing the better. Good requirement definition is more important than ever to especially fast-paced high-tech companies for which researching, developing, and commercializing products on schedule and within budget is key to be, become, and remain competitive. Interestingly, Hooks and Farry explain to their readers the profound impact that culture, education, and management have on requirement definition. Their critical examination of the "seven cultural forces that define Americans" in chapter 2 helps their (foreign) audience better understand why some (American) marketers have no time to do it right the first time, but endless time and a company bankroll to do it wrong over and over again to quote Kevin J. Clancy and Peter C. Krieg in their excellent Counter-intuitive Marketing. Hooks and Farry remind their audience that nothing can change for the faster, cheaper, and better without a management commitment. Management must make very clear through their entire organization that quality products begin long before design and manufacture. These products find their genesis in quality requirements. To summarize, Customer-Centered Products is a must read for anyone involved/interested in product development or sourcing. The only weakness of the book lies in the concentration of examples from a few industries about which Hooks and Farry are very knowledgeable.
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4 of 4 people found the following review helpful
5.0 out of 5 stars Help Johnny Write Better Requirements, Now!, January 12, 2001
By 
Raymond Jorgensen (Rockwell Collins, Cedar Rapids, IA) - See all my reviews
This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
Ivy Hooks and Kristin Farry have succesfully captured the essence of effectively defining and managing a product definition. This book is an excellent view into the problems and difficulties of writing effective requirements, and solutions to help you write, organize, and manage your thoughts better. For those who are challenged with putting pen to paper, this book should help you step-around the pitfalls of improper requirements, and help you along the way by starting you off on the right foot.
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4 of 4 people found the following review helpful
5.0 out of 5 stars A Really Good Book On Requirements, November 13, 2000
By 
This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
Good requirements are the foundation for good systems. Developing good requirements is frequently not easy. Fortunately, this book can really help. Hooks and Farry have created a very readable, well-organized book that focuses entirely on the requirements process. This book will be useful to anyone involved with the development of requirements for a complex system in almost any domain. It will be also very helpful to anyone who is seeking to improve the requirements definition process in an organization.
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3 of 3 people found the following review helpful
5.0 out of 5 stars Finally a useful business book, March 8, 2001
This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
After wasting money buying business books that could have been summarized into three pages it was nice to read a book that was detailed, useful and minimized repetition. My only complaint is that it could have included a comprehensive sample requirement document as an appendix. I recommend this book to anyone interested in developing better products or services.
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4 of 5 people found the following review helpful
4.0 out of 5 stars Good primer on product development, August 5, 2002
By A Customer
This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
A thorough and straight forward primer on developing new products. Where it lacks creativity and a wealth of examples, it provides a solid understanding and approach. Recommended reading, but I would check your local library before shelling out money for this book. A good read but not one that I would necessarily keep on my shelf for future reference.
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4 of 5 people found the following review helpful
5.0 out of 5 stars Essential reference for anyone in product management!, May 26, 2002
By 
Rishikesh Bhalerao (Boston, MA, United States) - See all my reviews
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This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
I was looking for a book that efficiently summarized the process of defining requirements. This book begins by establishing a need for requirements, and proceeds to give practical advice on improving the planning process of any project, be it software or manufacturing. The writing is very conversational, and the examples are pertinent to most competitive planning environments. Highly recommended for anyone involved in planning projects!
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4 of 6 people found the following review helpful
5.0 out of 5 stars Very good book on Requirements Engineering and Management, October 12, 2000
By 
Joseph J. Carr (Falls Church, VA USA) - See all my reviews
This review is from: Customer Centered Products: Creating Successful Products Through Smart Requirements Management (Hardcover)
I have recently read a remarkable book titled "Customer-Centered Products: Creating Successful Products Through Smart Requirements Management" by Ivy Hooks and Kristin Farry. The book deals with Requirements Engineering and Management from the management perspective. The book points out that "better, cheaper, faster" is possible with good requirements management...indeed, it may ONLY be possible with good requirements management. Unfortunately, problems that affect the cost, schedule and performance of a project cost more the later they are discovered, and the earlier they occur. Because requirements problems tend occur early in a project's history, and tend to be discovered late, they tend to be the most expensive to correct. Definitely a keeper!
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