Amazon.com: Customer-Driven Healthcare: QFD for Process Improvement and Cost Reduction (9780873894715): Ed Chaplin, John Terninko: Books


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Customer-Driven Healthcare: QFD for Process Improvement and Cost Reduction

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Customer-Driven Healthcare: QFD for Process Improvement and Cost Reduction [Hardcover]

Ed Chaplin (Author), John Terninko (Author)

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Product Details

Hardcover: 316 pages
Publisher: American Society for Quality (January 2000)
Language: English
ISBN-10: 0873894715
ISBN-13: 978-0873894715
Product Dimensions: 10.5 x 7.2 x 1.1 inches
Shipping Weight: 1.4 pounds (View shipping rates and policies)
Amazon Best Sellers Rank: #2,880,935 in Books (See Top 100 in Books)

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› Visit Amazon's Ed Chaplin Page

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