Product Description
"Customer Focused Selling Techniques" clearly and succinctly illustrates what customer-focused selling is, and how and why many sales techniques are outmoded and outdated.
You will learn the importance of using customer-focused selling to increase competitive advantages and customer retention, as well as how to improve your performance through the use of customer-focused selling techniques.
You will discover the goals, objectives and standards of customer-focused selling, and strategies to effectively sell using customer-focused sales techniques.
You will be trained in the best customer-focused sales practices, and learn the triggering points in the customer-focused sales cycle.
You will be taught how to apply specific customer-focused selling techniques, and to make the transition to customer-focused selling.
You will learn specific techniques to make your selling concepts and methods totally customer-focused, as well as ones to avoid pitfalls while addressing pertinent issues of customer-focused selling.
Finally, you will discover, how customer-focused selling changes your decision making.
As part of the Pinpoint Skill Development Training Series, each skill pack (book) delivers eight core concepts, designed to provide a complete 360 degree perspective on each topic. You are focused on a single concept at a time, including the implications, techniques and strategies to apply the concept, reflection points and a hands-on activity or action plan that transfers the concept into practice.
The step-by-step instructions are structured to achieve each of Kirkpatrick's Four Levels. Each of the eight core concepts is designed to cross-reference and reinforce all other concepts within the skill pack. The combination of all hands-on activities, are designed to produce a master action plan for the specific skill pack.
This skill pack is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions.
Each skill pack in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.
From the Author
The Pinpoint Skill Development Training Series is a comprehensive and diverse library of targeted skill packs, ideal for "training on the fly"
for either informal training or to supplement existing training. What
employees read today can be immediately applied in their jobs.
Easy to use and understand, every skill pack provides a simple solution to deliver focused and high quality skill training. Each offers a low cost, quick, simple and easy way to train employees in new skills or to enhance existing ones.
Employees are focused on a single targeted skill at a time. Each skill pack can be used at the employee's convenience and can be referenced to provide practical solutions in the future.
Additional applications include being used as a focal point for group discussions, small group training and team development, as a coaching tool, or as a reference library. By combining selected skill packs, a training program can be easily developed.
Purpose and Application:
Each skill pack in the Pinpoint Skill Development Training Series is ideal for training individuals in need of "spot training," as well as for busy individuals whose schedules don't allow them to easily attend formal training programs. Additionally, they can be effectively used for highly motivated employees, who are seeking additional training opportunities.
Value:
Each skill pack clearly and succinctly illustrates the advantages, consequences and potential pitfalls associated with its topic. It instructs employees how to avoid and correct problems, associated with these pitfalls, and to enhance the transference of what is learned to their job to maximize performance.
The skill packs in the Pinpoint Skill Development Training Series were originally intended for individual training in a group setting. They were designed to incorporate creative thinking, as well as expand problem solving and develop fresh ideas and solutions on a collaborative basis. They are also ideal for individual learning.
This instructional method has been successfully employed by thousands of Fortune 1000 employees. When followed, it has repeatedly proven to be highly effective as a skill development tool.
Additionally, many users have commented on the value of these skill packs as reference tools, having reported when they have encountered difficult problems, they have provided a detailed solution. They stated that they have been useful additions to their professional libraries.
Easy to use and understand, every skill pack provides a simple solution to deliver focused and high quality skill training. Each offers a low cost, quick, simple and easy way to train employees in new skills or to enhance existing ones.
Employees are focused on a single targeted skill at a time. Each skill pack can be used at the employee's convenience and can be referenced to provide practical solutions in the future.
Additional applications include being used as a focal point for group discussions, small group training and team development, as a coaching tool, or as a reference library. By combining selected skill packs, a training program can be easily developed.
Purpose and Application:
Each skill pack in the Pinpoint Skill Development Training Series is ideal for training individuals in need of "spot training," as well as for busy individuals whose schedules don't allow them to easily attend formal training programs. Additionally, they can be effectively used for highly motivated employees, who are seeking additional training opportunities.
Value:
Each skill pack clearly and succinctly illustrates the advantages, consequences and potential pitfalls associated with its topic. It instructs employees how to avoid and correct problems, associated with these pitfalls, and to enhance the transference of what is learned to their job to maximize performance.
The skill packs in the Pinpoint Skill Development Training Series were originally intended for individual training in a group setting. They were designed to incorporate creative thinking, as well as expand problem solving and develop fresh ideas and solutions on a collaborative basis. They are also ideal for individual learning.
This instructional method has been successfully employed by thousands of Fortune 1000 employees. When followed, it has repeatedly proven to be highly effective as a skill development tool.
Additionally, many users have commented on the value of these skill packs as reference tools, having reported when they have encountered difficult problems, they have provided a detailed solution. They stated that they have been useful additions to their professional libraries.
