Customer Love [Hardcover]

Chip R. Bell (Author)

Book Description

Publication Date: October 1, 2000

Bell explains how customer loyalty depends on devotion or love.

Editorial Reviews

Review

A lovely book that lovingly takes the reader to a completely new understanding of what ‘customer service' is really about. -- —Warren Bennis, Author, Old Dogs/New Tricks and Co-Leaders

Customer Love drives straight to the heart of what business is all about—a relationship with the customer -- —Ken Blanchard, Co-Author, The One Minute Manager and Raving Fans

Customer Love drives straight to the heart of what business is all about—a relationship with the customer. -- —Ken Blanchard, Co-Author, The One Minute Manager and Raving Fans

In an Internet-speed world, this compendium of rules and anecdotes reminds us that great service is every customer's hope. -- —Robert L. Crandall, Retired CEO, American Airlines

This compendium of rules and anecdotes reminds us that great service is every customer's hope and every business' aspiration. -- —Robert L. Crandall, Retired CEO, American Airlines

While Customer Love is a message received by the head, it best be delivered from the heart. -- —G. Edwin Howe, CEO, Aurora Healthcare

About the Author

Chip R. Bell is a senior partner of Peak Performance Research Associates, Inc. He is the author of several books, including Customers as Partners: Building Relationships That Last, Managers as Mentors: Partnerships for Learning,and Dance Lessons—A Primer for Partnerships in Business and Life. Bell logs more than 150,000 air miles a year speaking to organizations on long-term customer loyalty, mentoring, and partnerships.

Product Details

• Hardcover: 200 pages
• Publisher: Executive Excellence Publishing; 1 edition (October 1, 2000)
• Language: English
• ISBN-10: 1890009784
• ISBN-13: 978-1890009786
• Product Dimensions: 9.1 x 6 x 0.7 inches
• Shipping Weight: 15.2 ounces
• Average Customer Review: 4.7 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #1,545,953 in Books (See Top 100 in Books)

More About the Author

Chip's newest book (with John R. Patterson) is Wired and Dangerous: How Your Customers Have Changed and What to Do About It and will be in bookstores and your favorite e-tailer in May.

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Put a lock on customer loyalty!, December 6, 2000

By 

Tom Connellan (Orlando, FL) - See all my reviews

This review is from: Customer Love (Hardcover)

I was cruising through an out-of-town newspaper and saw that Customer Love was number two on the Best Seller List. I figured a book endorsed by Bob Crandall and Ken Blanchard must be pretty good. As it turned out, the book was great. It's easy to read, packed full of useful information, grabs you on the first page, and holds you all the way through. If you want a lock on customer loyalty in today's competitive marketplace, get a copy and read it today.

5.0 out of 5 stars Give Your Manager A Copy Of 'Customer Love', November 21, 2000

By A Customer

This review is from: Customer Love (Hardcover)

" Which companies do I love?" " Which companies appear to be competing with others to capture my love?" (These are some of the questions I began to ask myself as I was reading this great book). My first answers were "none." Then I began to answer by naming specific people --- my GP, my dentist, my hair stylist, my realtor, my pastor, my coach, etc. --- but no COMPANIES. "Give your manager a copy of CUSTOMER LOVE" is what I'm going to start telling those indifferent managers and employees I encounter and upon whom I depend. This book is a how-to-get customer love library in one small volume. It is inspiring.

Mike Thomas, Co-author of Getting Commitment at Work: A Guide For Mangers and Employees

4.0 out of 5 stars Read This One Twice, November 1, 2000

By A Customer

This review is from: Customer Love (Hardcover)

Read it once for the warm stories and read it again for the solid business advice. While I often thought to myself "Oh yeah, I knew that", I looked around and found I wasn't DOING it. It's a quick read - flows very nicely - and then you hit one of those points that makes you stop and think for a while. Think I'll carry some copies with me as I travel and give one to every airline rep, hotel clerk, restaurant manager and rental car associate who still doesn't understand the value of a long term customer. The company's who read and follow Chip's advice will have people lined up to do business with them.