Customer and Market-Driven Quality Management [Hardcover]

Johnson A. Edosomwan (Author)

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Book Description

Publication Date: January 1993 | ISBN-10: 0873891376 | ISBN-13: 978-0873891370

Provides practical guidelines and techniques that illustrate how to successfully create and manage customer-driven organizations. This unique look at TQM covers a wide range of quality topics and tools and includes case studies and over 150 working exercises to help readers understand and implement the book's quality-building principles. Edosomwan helps companies adopt the characteristics of market leaders to increase profits, prevent errors and effectively manage costs incurred from quality improvement processes, and more.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Provides practical guidelines and techniques that illustrate how to successfully create and manage customer-driven organizations. This unique look at TQM covers a wide range of quality topics and tools and includes case studies and over 150 working exercises to help readers understand and implement the book's quality-building principles. Edosomwan helps companies adopt the characteristics of market leaders to increase profits, prevent errors and effectively manage costs incurred from quality improvement processes, and more.

Product Details

Hardcover: 250 pages
Publisher: Irwin Professional Publishing (January 1993)
Language: English
ISBN-10: 0873891376
ISBN-13: 978-0873891370
Product Dimensions: 9.3 x 6.3 x 0.9 inches
Shipping Weight: 1.5 pounds
Amazon Best Sellers Rank: #9,110,380 in Books (See Top 100 in Books)

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› Visit Amazon's Johnson Aimie Edosomwan Page

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