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The Customer-Oriented Laboratory (Practical Laboratory Management Series) [Paperback]

William O. Umiker (Author)

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Product Details

Paperback: 294 pages
Publisher: Amer Society of Clinical; 2 edition (December 1996)
Language: English
ISBN-10: 0891894055
ISBN-13: 978-0891894056
Product Dimensions: 8.9 x 6 x 0.7 inches
Shipping Weight: 12 ounces
Amazon Best Sellers Rank: #3,193,102 in Books (See Top 100 in Books)

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More About the Author

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Inside This Book (learn more)

First Sentence:
CUSTOMER HAS BECOME the mantra of the 90s." Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
change specialists, lab services

Key Phrases - Capitalized Phrases (CAPs): (learn more)
New York, San Francisco, Health Care Supervis, Clin Lab Manage Rev, Burr Ridge, Service America, Supervis Manage, Accreditation of Healthcare Organizations, Aspen Publishers, Joint Commission, Building Relationships That Last, Customer-Centered Reengineering, Englewood Cliffs, Irwin Professional Publishing, Medical Economics, Barrett-Koehler Publishing, Harvard Bus Rev, Keep the Customer, Adv Manage, Doing Business, Dow Jones-Irwin, New Economy, Practical Guide, Rawson Publishers, Work Teams That Work

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Citations (learn more)

This book cites 40 books:

Service America!: Doing Business in the New Economy by Karl Albrecht on 7 pages
Customers as Partners - Building Relationships That Last by Chip R Bell on 5 pages
Thriving on Chaos by Tom Peters on 4 pages
Thriving on Chaos: Handbook for a Management Revolution by T Y PETERS on 4 pages
Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey-Bass management series) by Robert L. Desatnick on 4 pages

See all 40 books this book cites

2 books cite this book:

Systematic Quality Management (Practical Laboratory Management Series) by Gary B. Clark in Front Matter
Management Skills for New Health Care Supervisor by Umiker on page 19

Books on Related Topics (learn more)

Management Skills for New Health Care Supervisor by Umiker

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Systematic Quality Management by Gary B. Clark

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