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Customer Relations for Technicians (Paperback)

by Edwin G. Davis (Author)

3.0 out of 5 stars See all reviews (1 customer review)

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19 used from $7.88

Product Details

Paperback: 128 pages
Publisher: McGraw-Hill Companies (January 1991)
Language: English
ISBN-10: 0070158320
ISBN-13: 978-0070158320
Product Dimensions: 11.2 x 8.8 x 0.5 inches
Shipping Weight: 12 ounces

Average Customer Review: 3.0 out of 5 stars See all reviews (1 customer review)

Amazon.com Sales Rank: #2,276,893 in Books (See Bestsellers in Books)

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3.0 out of 5 stars Great for tech support newbies, October 10, 2000

By A Customer

I use this book as part of my training curriculum for new tech support hires. This helps my new hires to be prepared to answer the phone, deal with sometimes difficult situations. I recommend it to anyone who trains new recruits.

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