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Customer Satisfaction Measurement and Management : Using the Voice of the Customer [Hardcover]

Earl Naumann (Author)

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Product Details

Hardcover: 457 pages
Publisher: ASQ Quality Press; Book/Disk edition (1995)
Language: English
ISBN-10: 0873894278
ISBN-13: 978-0873894272
Product Dimensions: 9 x 6 x 1 inches
Shipping Weight: 1.4 pounds
Amazon Best Sellers Rank: #3,255,706 in Books (See Top 100 in Books)

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