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I'd recommend this book for someone who isn't familiar with basic customer service principles but not for anyone who has significant experience. Read morePublished 1 month ago by A.R.
This is my very favorite customer service book EVER. I have a very old copy full of highlighted portions, notes and post-its, and I've bought at least 4 copies for colleagues... Read morePublished 6 months ago by tatamama
A must read for anyone looking to improve themselves, thier company or sales team!Published 7 months ago by Ron Dahlhaus
A "must read" for anyone working in the public sector. Life altering insights and advice. We just re-worked every survey in our association and the feedback we are getting... Read morePublished 9 months ago by Sarah Rohde