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I can't help but believe most of the ratings on here aren't real. And I understand that this book is quite old now, but I wanted to save other people the time and money that they... Read morePublished 2 months ago by Aaron Anderson
Great book, lots of useful informative information. Every person in customer service should read this teach in at schools. I love itPublished 2 months ago by Victoria Howard
I'd recommend this book for someone who isn't familiar with basic customer service principles but not for anyone who has significant experience. Read morePublished 4 months ago by A.R.