I've had the opportunity to live in some great places. I grew up in Chicago, lived in Boca Raton, Florida, Hunterdon County, New Jersey, and I now live on beautiful Saint Simons Island off the coast of Georgia.
I began my writing career after leaving Corporate Management behind when we moved from Florida to New Jersey. My experience in technical writing coupled with my desire to help people pointed me in the direction of writing about management/employee/customer relations.
I begin each morning (pretty early) by grabbing a cup of coffee and heading into my home office to write. Early mornings are my best and most creative writing times. I write anywhere from two to five hours a day. In addition to writing, I am a small business consultant specializing in employee/customer/management relationships. I also coordinate self-publishing projects for authors.
No matter which hat I'm wearing (or have worn) I enjoy helping others whether it be through my writing, consulting, or coordinating projects. My philosophy is that whatever your career, if you focus on the aspects of your job that you find most fulfilling, you will enjoy whatever you do. Every job has its ups and downs and if you focus on the positives it's easier to move beyond the negatives.
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About the Author
Ms. Evenson is a freelance writer specializing in organizational psychology in the workplace – the roles and behaviors of customers, employees, and management. She has written two books, Customer Service 101: Basic Lessons To Be Your Best and Customer Service 201: Managing Your People To Be Their Best, as well as numerous related magazine articles.
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Most Helpful Customer Reviews
34 of 39 people found the following review helpful:
4.0 out of 5 stars
Customer Service 101 clearly hits the target.,
By A Customer
This review is from: Customer Service 101: Basic Lessons to Be Your Best (Paperback)
Customer Service 101: Basic Lessons to Be Your Best by Renee Evenson is a must-have for all areas of customer service. Evenson gives clear and basic rules for outstanding customer service. It starts with the realization that no business could exist without its customers. Then, subject by subject, she gives easy pointers on how every person in contact with a customer, both in person and on the phone, can give outstanding and sincere service. This book is a must for anyone in the field--both new at the game as well as those in it for many years. The small investment should produce great rewards.
2.0 out of 5 stars
Basic Customer Service Skills,
By Candy Addict "C.M." (California) - See all my reviews
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This review is from: Customer Service 101: Basic Lessons to Be Your Best (Paperback)
If you are relative dumb about customer service and don't have a clue of what it means, then by all means spend your hard earned money on this book. It's only 20 pages, because the text print is probably 16pts. There's lots of space and the information keeps repeating over and over. I would say skip this book and get another book with more quality context and for the same price.
3.0 out of 5 stars
Customer Service 101,
This review is from: Customer Service 101: Basic Lessons to Be Your Best (Paperback)
I ordered this book as a training tool for work. It is just what I needed.
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Inside This Book
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First Sentence:
Remember the basic courtesies we learned as children? Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Customer Service New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Remember the basic courtesies we learned as children? Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Customer Service New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
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