Customer Reviews

Customer Service 101: Basic Lessons to Be Your Best

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Customer Service 101: Basic Lessons to Be Your Best by Renee Evenson is a must-have for all areas of customer service.

Evenson gives clear and basic rules for outstanding customer service. It starts with the realization that no business could exist without its customers. Then, subject by subject, she gives easy pointers on how every person in contact with a customer, both in person and on the phone, can give outstanding and sincere service.

This book is a must for anyone in the field--both new at the game as well as those in it for many years. The small investment should produce great rewards.

If you are relative dumb about customer service and don't have a clue of what it means, then by all means spend your hard earned money on this book. It's only 20 pages, because the text print is probably 16pts. There's lots of space and the information keeps repeating over and over. I would say skip this book and get another book with more quality context and for the same price.

I ordered this book as a training tool for work. It is just what I needed.
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