Customer Service 201: Managing Your People to Be Their Best [Paperback]

Renee Evenson (Author)

Product Details

• Paperback: 69 pages
• Publisher: Bull'sEye Publishing (July 1, 1997)
• Language: English
• ISBN-10: 1890181013
• ISBN-13: 978-1890181017
• Product Dimensions: 9 x 6 x 0.3 inches
• Shipping Weight: 5.4 ounces (View shipping rates and policies)
• Amazon Best Sellers Rank: #1,952,636 in Books (See Top 100 in Books)

More About the Author

I've had the opportunity to live in some great places. I grew up in Chicago, lived in Boca Raton, Florida, Hunterdon County, New Jersey, and I now live on beautiful Saint Simons Island off the coast of Georgia.

I began my writing career after leaving Corporate Management behind when we moved from Florida to New Jersey. My experience in technical writing coupled with my desire to help people pointed me in the direction of writing about management/employee/customer relations.

I begin each morning (pretty early) by grabbing a cup of coffee and heading into my home office to write. Early mornings are my best and most creative writing times. I write anywhere from two to five hours a day. In addition to writing, I am a small business consultant specializing in employee/customer/management relationships. I also coordinate self-publishing projects for authors.

No matter which hat I'm wearing (or have worn) I enjoy helping others whether it be through my writing, consulting, or coordinating projects. My philosophy is that whatever your career, if you focus on the aspects of your job that you find most fulfilling, you will enjoy whatever you do. Every job has its ups and downs and if you focus on the positives it's easier to move beyond the negatives.