The Customer Service Companion, subtitled "The essential handbook for those who serve others" is designed for the front line employee who works with the public in either a service or sales capacity. The book emphasizes the "how" and "why" of external service (working with customers or clients) and internal service (attitude, teamwork, and cooperation with one's coworkers and supervisor).
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Editorial Reviews
Review
Companion, guardian angel -- help when you need it most -- The Customer Service Companion is also a friend! Read it; use it every day. Your spirits will be lifted by keeping it close by. -- Holly Stiel, author of Thank You Very Much
Finally! A customer service book especially for those who meet customers every day. C. Leslie Charles brings fun, honor, and joy to serving others! -- Scott Gross, author of Positively Outrageous Service
Service is critical, whether on the phone or in person. The Customer Service Companion not only reminds us what to do, how to do it, and why -- it also highlights the personal payoffs for doing so. -- George Walther, author of Phone Power
The Customer Service Companion is a handbook of beautifully written reminders that will help anyone in business stay focused on the most important asset of their business --the customer. -- Micheal LeBoeuf, Ph.D., author of How to Win Customers and Keep Them for Life
Finally! A customer service book especially for those who meet customers every day. C. Leslie Charles brings fun, honor, and joy to serving others! -- Scott Gross, author of Positively Outrageous Service
Service is critical, whether on the phone or in person. The Customer Service Companion not only reminds us what to do, how to do it, and why -- it also highlights the personal payoffs for doing so. -- George Walther, author of Phone Power
The Customer Service Companion is a handbook of beautifully written reminders that will help anyone in business stay focused on the most important asset of their business --the customer. -- Micheal LeBoeuf, Ph.D., author of How to Win Customers and Keep Them for Life
From the Publisher
Practical, personal content coupled with attractive volume pricing of has made it an ideal employer gift or bonus. Many companies have purchased Companions and Study Guides for everyone in their organization. This book is excellent for Customer Call Centers.
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