Customer Reviews

Customer Service for Dummies

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4 star:		(1)
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2 star:		(1)
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I've worked in the customer support field now for seven years and I consider myself somewhat of an expert in the field. I bought this book because I thought that I could use a few suggestions or reminders to help me hone my skills. What I found was a goldmine.

When I first started in Customer Service I dealt pricipally on the phone speaking to customers. That has changed and now I deal mainly via e-mail. The reason this book was so great for me is that it contains three chapters that deal with nothing but e-mail.

I have recommended this book to all of my co-workers and my manager is going to provide the entire department with complementary copies because it is such a great resource. He has read it too.

I wish that I could describe in detail each and every reason that you should buy this book, but I would probably end up writing a book myself.

Whether you're an old pro, like me, or a beginner, this book has something for you.

As customers we all recognize great Customer Service when we receive it. If you are like me, you used that knowledge to setup the Customer Service for your company. Last week I wanted to know how well we were doing in this respect. I wanted to measure our client service against the "General Accepted Customer Service Standards", without all the hype. If this is also your case, "Customer Service for Dummies" is the book for you! Karen Leland and Keith Bailey did an incredible job in explaining the insider's secrets to provide great customer service. They convinced me that success only depends on the right mindset and it doesn't depend on having the resources of a Fortune 500 company

I chose this book mainly because of its inviting format. Like so
many of the "Dummies" books, it's fun to read. Participants in my
customer service seminars heartily agree. I especially like the
summarizing "Cheat Sheets" of key points inside the front cover ... and the section on how to receive, not just give, good service. The cartoons and brief chapters also help make this a page turner. Fairly priced, too.

This is a good resource, no matter if you have your first survey to do or have a complex service problem to fix - there is some commonsense advice on the whole range between these.

For new or infrequent practitioners of surveys and service activities, this is a valuable resource - worth reading before you buy the more complex books.

I felt that I knew very little about customer service, which is why I bought this book. However, I was disappointed because it does not really say anything I couldn't have figured out myself. It seems to outline customer service in a very lengthy manner, without specifically addressing/fixing any problems.

I have found other customer service books that are much more useful.

As with other 'Dummies' books this provides a pretty comprehensive overview of the subject. The authors are experienced professionals in the field and clearly have much expertise to share. The 'Dummies' books are laid out in an appealing and easy to digest way. Great to dip into for inspiration.

Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'

If you think the level of service you provide is great...you need to read this book.
If you think the level of service you provide is bad...you need to read this book.

I've used this book for a Custom Service class that I teach, most people are offended by the title but once you start reading you realize the level of service you provide is not so perfect after all.

Biggest take away is how the book focuses on the internal and external customers we serve, your co-workers (employees) are your customers too.

This book is a great refresher on what Customer Service is. I'd recommend it for anyone who works in customer service or technical support to help critique their service.

Customer Service For Dummies (For Dummies (Business & Personal Finance))

I have several of the dummy books and this is the best of the line that I have read. Whether you are already a professional or a beginner, this will give you tips and insights rarely considered. I would recommend it in a heartbeat!

I have taught a lot of classes in cutomer service in the information technology field. This is a great book to use for reference and discussions.
It teaches on a level almost anyone can understand, provides insites to customer satisfaction, and how to achieve it. It's filled with little gems like "answer the phone with a smile on your face." This book is an easy read and well worth the money.