Customer Service Excellence [Paperback]

Debra MacNeill (Author)

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Book Description

Publication Date: May 1, 1993 | Series: BUSINESS SKILLS EXPRESS SERIES

Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for handling customer complaints, probing for customer needs, and satisfying customer expectations.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for handling customer complaints, probing for customer needs, and satisfying customer expectations.

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About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Product Details

Paperback: 100 pages
Publisher: McGraw-Hill; 1 edition (May 1, 1993)
Language: English
ISBN-10: 1556239696
ISBN-13: 978-1556239694
Product Dimensions: 10 x 8 x 0.3 inches
Shipping Weight: 10.9 ounces
Amazon Best Sellers Rank: #1,597,635 in Books (See Top 100 in Books)

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Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!

Inside This Book (learn more)

First Sentence:
Meanwhile, Charles, still in line, heaves a sigh. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
affirm your understanding, customer encounters, intangible loss

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Chu Tze, Paul Dry, Always Often, James Richardson, Rarely Never

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Concordance | Text Stats

Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!

Citations (learn more)

2 books cite this book:

Customer Service: The Key to Your Competitive Edge by Peggy Morrow on page 105
Strategic Marketing Management, Third Edition: planning, implementation and control by Richard M.S. Wilson in Back Matter

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