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2 Reviews
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Average Customer Review
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
Customer Service in Health Care
THis book is perfect for what I was looking for. It is an excellent guide for creating a culture of Customer Service excellence. I recommend this book to anyone interested in improving customer service in their business.
Published on October 31, 2008 by Clementine Clinch
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0 of 4 people found the following review helpful:
3.0 out of 5 stars
Customer Service in Health Care
So far so good, I have not yet finished this book, but so far it is a good read - very readable, and easy to read with clear messages. It is US centric, and focussed on the US healthcare system which is not always relevant to the UK system but nevertheless has some messages that are transferable.
Published on August 12, 2007 by Ruth Evans
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
Customer Service in Health Care,
By
This review is from: Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence (Paperback)
THis book is perfect for what I was looking for. It is an excellent guide for creating a culture of Customer Service excellence. I recommend this book to anyone interested in improving customer service in their business.
0 of 4 people found the following review helpful:
3.0 out of 5 stars
Customer Service in Health Care,
By Ruth Evans (UK) - See all my reviews
This review is from: Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence (Paperback)
So far so good, I have not yet finished this book, but so far it is a good read - very readable, and easy to read with clear messages. It is US centric, and focussed on the US healthcare system which is not always relevant to the UK system but nevertheless has some messages that are transferable.
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Most Helpful First | Newest First
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence by Kristin Baird (Paperback - June 29, 2000)
$55.00 $42.70
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