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Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)) Paperback – June 1, 2008


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Product Details

  • Series: In an Instant (Career Press)
  • Paperback: 160 pages
  • Publisher: Career Press (June 1, 2008)
  • Language: English
  • ISBN-10: 1601630131
  • ISBN-13: 978-1601630131
  • Product Dimensions: 5.2 x 8.2 inches
  • Shipping Weight: 5.6 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #2,571,245 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.

About the Author

Karen Leland is a partner in Sterling Consulting Group and coauthor with Keith Bailey of the best-selling Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. Her consulting clients include American Express, Roche, Marriott Hotels, and Oracle. She is a familiar face in the media and has been interviewed by Time, Newsweek, Ladies Home Journal, Women's Day, CBS, and Oprah. She lives in San Rafael, California.

Keith Bailey is a partner in Sterling Consulting Group. His consulting clients include Microsoft, AT&T, Johnson and Johnson, and Lufthansa. He has been interviewed by Fortune, Entrepreneur, Inc. magazine, and CNN. He lives in Mill Valley, California.

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Format: Paperback
A happy customer is a regular customer. "Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back" is a guide to one of the most vital aspects to business, customer service. Boasting sixty tips and techniques to keep the customer happy and how to apply them in the quickest and most effective ways possible, it's invaluable in building relationships and bonds with customers, even when having to refuse a request. "Customer Service in an Instant" is highly recommended reading for any business manager who values the power of customer service.
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Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press))
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