From the Back Cover
The In An Instant series is a new brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.
About the Author
Karen Leland is a partner in Sterling Consulting Group and coauthor with Keith Bailey of the best-selling Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. Her consulting clients include American Express, Roche, Marriott Hotels, and Oracle. She is a familiar face in the media and has been interviewed by Time, Newsweek, Ladies Home Journal, Women's Day, CBS, and Oprah. She lives in San Rafael, California.
Keith Bailey is a partner in Sterling Consulting Group. His consulting clients include Microsoft, AT&T, Johnson and Johnson, and Lufthansa. He has been interviewed by Fortune, Entrepreneur, Inc. magazine, and CNN. He lives in Mill Valley, California.