- Actors: Neal-Schuman Publishers
- Format: NTSC
- Number of tapes: 1
- Studio: Neal-Schuman Publishers
- ASIN: 1555702236
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Review
...the application to real library situations makes for some genuine learning opportunities with staff...the simulated staff/customer interactions make these dry topics real and useful. -- Library Journal
Product Description
Join your host Winkie in the fabulous game show "The Library Challenge" and learn the ins and outs of customer service. Ideal for classroom use or as the foundation for further discussion, this humorous video covers all the bases --developing a positive attitude, five phases of an interaction, body language, learning to listen, employee relations vs. customer relations, and more.
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