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Customer Service: The McGraw-Hill One Day Workshop [Hardcover]

Wendy Carter (Author), Carter (Author)

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Book Description

Publication Date: May 1, 1994 | Series: McGraw-Hill One-Day Workshop Series

Train employees to deliver top-notch customer service--in just a day. Here's the easy, affordable way to spread strong customer service and support techniques throughout your organization. The McGraw-Hill One-Day Workshop in Customer Service, by Wendy Carter, gives you a total solution for training unlimited groups of 6 to 20 employees to adopt take-charge customer-first strategies for internal and external customer alike. Whether you're an experienced trainer or a virtual novice, this all-in-one course packs the step-by-step scripts, handouts, slides, and other materials you need to show employees how to know their customers, define and deliver quality, become active listeners, plan ahead, and more.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Train employees to deliver top-notch customer service--in just a day. Here's the easy, affordable way to spread strong customer service and support techniques throughout your organization. The McGraw-Hill One-Day Workshop in Customer Service, by Wendy Carter, gives you a total solution for training unlimited groups of 6 to 20 employees to adopt take-charge customer-first strategies for internal and external customer alike. Whether you're an experienced trainer or a virtual novice, this all-in-one course packs the step-by-step scripts, handouts, slides, and other materials you need to show employees how to know their customers, define and deliver quality, become active listeners, plan ahead, and more.

Product Details

Hardcover: 121 pages
Publisher: McGraw-Hill Trade; Lslf edition (May 1, 1994)
Language: English
ISBN-10: 0070111979
ISBN-13: 978-0070111974
Product Dimensions: 11.7 x 10.8 x 2.1 inches
Shipping Weight: 2.7 pounds
Amazon Best Sellers Rank: #8,614,834 in Books (See Top 100 in Books)

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