A comprehensive text designed for managers and agents, this guide explains the basics of customer service technology, including e-mail, automatic call distributors, fax-on-demand and voice mail.
Steve Coscia is a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert. He has a strong focus on helping companies make more money through improved customer retention, increased upselling, and reduced on-the-job stress.
Tele-Stress is a registered trademark of Coscia Communications, Inc.
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