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2 of 6 people found the following review helpful:
4.0 out of 5 stars
Must have for a customer service representative,
This review is from: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Paperback)
This is a good book to read, if you plan to get into the customer service field, and work with customers on the phone. The book teaches you techniques that can help you solve problems, control your anger, calm the customer down, and a host of things; but you will have to buy the book to learn more.
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Customer Service over the Phone by Stephen Coscia (Paperback - Jan. 1998)
Used & New from: $0.32
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