Customer Reviews

Customer Service: A Practical Approach (5th Edition)

5 star:		(5)
4 star:		(0)
3 star:		(0)
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1 star:		(0)

 

 

i may sound a bit biased since she was my professor in college, but i thought this was one of the best textbooks that i have ever had! i am not going to sell it back 'cause i know it will come in handy in the future. i liked the fact that i wasn't being told that the "customer is always right" the entire book. instead i learned how to deal with the most difficult of customers! i have reccomended it to my boss and she will use it in training of new employees!

This book was a great purchase! Great deal for college students paying for their own books. The book was also in great condition, just as the seller said.

It was my first second hand purchase here and I'm 100% Satisfied. Excellents prices, amazing value for money! I'm gonna recomended to all my relatives!

This is a very good book, I recive it late it took around 15 days to come as I remember), but it is a great book.

This product was received in excellent condition very quickly ... helped my department keep within budget and meet schedule!

THANK YOU!