This text develops three themes: an understanding of the customer-service industry; a working knowledge of current trends and the ability to interpret these trends; and the fundamental abilities and strategies which lead to the successful implementation of customer service.
Customer Service: A Practical Approach (5th Edition)
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Book Description
Editorial Reviews
From the Publisher
In Customer Service: A Practical Approach, Harris develops (1) a thorough understanding of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental abilities and strategies which lead to the successful implementation of customer service. The text's unique approach unfolds the dynamics of the customer service industry while providing exercises to develop the skills necessary to compete in it.
From the Back Cover
Key Benefit: In Customer Service: A Practical Approach, Harris develops (1) a thorough understanding of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental skills and strategies which lead to the successful implementation of customer service. Key Topics: The text's unique approach unfolds the dynamics of the customer service industry while providing exercises to develop the skills necessary to compete in it.
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Most Helpful Customer Reviews
12 of 12 people found the following review helpful:
5.0 out of 5 stars
Even for those who don't like to learn about customer sevice,
By Katy Philips (Tulsa, OK) - See all my reviews
This review is from: Customer Service: A Practical Approach (Paperback)
i may sound a bit biased since she was my professor in college, but i thought this was one of the best textbooks that i have ever had! i am not going to sell it back 'cause i know it will come in handy in the future. i liked the fact that i wasn't being told that the "customer is always right" the entire book. instead i learned how to deal with the most difficult of customers! i have reccomended it to my boss and she will use it in training of new employees!
5.0 out of 5 stars
Very Great!,
Amazon Verified Purchase(What's this?)
This review is from: Customer Service: A Practical Approach (5th Edition) (Paperback)
This book was a great purchase! Great deal for college students paying for their own books. The book was also in great condition, just as the seller said.
0 of 1 people found the following review helpful:
5.0 out of 5 stars
100% Satisfied,
Amazon Verified Purchase(What's this?)
This review is from: Customer Service: A Practical Approach (5th Edition) (Paperback)
It was my first second hand purchase here and I'm 100% Satisfied. Excellents prices, amazing value for money! I'm gonna recomended to all my relatives!
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