Customer Reviews

Customer Service Skills for Success

5 star:		(3)
4 star:		(3)
3 star:		(1)
2 star:		(0)
1 star:		(0)

 

 

Even though I have only just begun using this book, I do find that it is very useful. There are a lot of things in this book that are common sense stuff,, especially if you already have worked in customer service, but I think that everybody should read this book to know how to work and deal with the public. Buying it from Amazon.com saved me almost $40 compared to the cost at the college book store. I know that I will be searching to buy my books from here over the college from now on if they are available.

I picked this up at a local TESOL conference. A Mcgraw-Hill representative was kind enough to give one to me as a sample because I have taught Business English/Communication classes in the past and hope to again in the near future. This books is perfect for teaching such a course to intermediate level non-native speakers of English. I plan to recommend this for adoption for an elective course in my Intensive English Program and am developing a curriculum and syllabus for such a class as part of the proposal as I write this review. I'd say this book is good for anyone who will need to deal with a lot of international customers and needs to understand the differences in intercultural pragmatics. I have lived and worked abroad my entire adult life. I can say that the information in this book is excellent.

This is an average account of good customer service. There is very little passion in it and although it does describe facets of the industry, it doesn't invigorate.

This item came a lot quicker than I had expected it and it was in the condition that was specified. I'm very happy of my purchase.

This book is very good. It offers not only explainations but it also offers examples of things to say and not say or things to do and not do.

The product came in quick. I was satisfied with the condition that was mentioned when I bought the product. Thanks.

Book received quickly. I had an issue with the condition of the book due to a shipping error. Seller promptly addressed concern. Very satisfied with the overall transaction, would purchase from seller again.