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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results [Paperback]

Renee Evenson
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Concordance (learn more)
These are the 100 most frequently used words in this book.

101  always  answer  ask  attitude  best  beth  building  business  call  come  communication  company  contacts  cus  customer  day  difficult  does  down  employee  even  feel  find  first  get  give  go  going  good  great  handle  happy  hat  help  important  impression  information  interested  items  know  listen  look  looking  may  mean  message  mike  mr  name  need  new  now  offer  open  order  people  person  positive  problem  questions  reason  relationship  remember  right  roberts  sarah  say  saying  see  service  show  situation  skirt  smile  solution  someone  something  speak  step  store  sure  take  tell  thank  things  think  time  tomers  training  try  type  understand  use  want  words  work  write  yo  yourself 

Text Stats
These statistics are computed from the text of this book. (learn more)
Readability (learn more) Compared with other books
Fog Index:  10.6
30% are easier
70% are harder
Flesch Index:  63.9
27% are easier
73% are harder
Flesch-Kincaid Index:  7.6
24% are easier
76% are harder
Complexity (learn more)
Complex Words:  13%
43% have fewer
57% have more
Syllables per Word:  1.5
34% have fewer
66% have more
Words per Sentence:  13.2
29% have fewer
71% have more
Number of
Characters:  234,600
30% have fewer
70% have more
Words:  39,604
31% have fewer
69% have more
Sentences:  3,010
42% have fewer
58% have more
Fun stats
Words per Ounce:  3,094  

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