Most helpful critical review
7 of 12 people found the following review helpful
don't waste your money....
on May 1, 2000
I eagerly anticipated the publishing of this book (I read the publisher's description and was sold). When it finally came out, I was very disappointed. I have found most of it to be useless. All of the activities are too simplistic. If you buy anything, buy the Big Book of Customer Service Games.