Customer Reviews

Customer Service Training (Astd Trainer's Wordshop)

5 star:		(5)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

I had a client ask for customized workshop on customer service and after researching the subject for weeks, looking through many resources and plenty of books related to customer service (and mostly sales), I found this one. It was perfect. Maxine Kamin took all of the concepts that the other books I read touched on and effectively distilled them down into understandable and usable pieces that are practical for any level of trainer, any level of workshop participant and flexible enough to build a program of any length, depending on client need. This book will help you take an otherwise pedestrian subject and make it interesting for your participants.

If you are wondering where to start in planning your next customer service workshop, this is a great place. It was the first book I read in customer service training, and I found it hugely helpful. Use the workshop structure as a framework to add your own touches or use it on its own - either way this book will make your work simpler and save you a lot of time.

This is not just another training book to sit on your shelf. This book includes tools and tips that can be used by experienced trainers and first-time facilitators;it's a comprehensive guide to training and development that I've relied upon for years. This is the last customer service training book you will ever have to buy.

"This workbook is incredible. It is so easy to use and has everything a trainer needs--assessments, slides, exercises, and even facilitation techniques. This book offers a practical and relevant approach for all service delivery professionals and is an insightful study of the lost art of human touch."

I train internationally, and I can't wait for this book to be translated in Spanish!

What a great book! It was so easy to use. The exercises really involved the staff members I trained with and encouraged them to commit to the "Customer Service Equation," which was simply stated, yet powerful in practice. This program is a real winner. I witnessed improvement in customer service immediately after training the program.

Customer Service Training - ASTD

The book is far from making any significant contribution to the field of customer service. It is so simple in its approach and materials that it cannot be used in training.

It is a complete waste of money.