Feeling uninspired in preparing his new service strategy, a manager finds himself taking his daughter to the zoo. There the animal antics set him off on a brainstorming journey which sees his ideas come together as convincingly as they do unexpectedly. The lessons he learns as the story unfolds are captured in an entertaining A-Z of simple animal analogies and illustrations.
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Book Description
Editorial Reviews
Review
"A lively, jargon free short read that will give long term benefits." -- Liz Burrows Blackmores Natural Health
"A quick must read for all executives." -- Dr Vern Harvey CEO Credit Union Services
"A thoroughly enjoyable story ... The zoo would be a valuable component in any service improvement program." -- Wing Commander Mal Treglowen, RAAF
"A very easy , open and natural style of writing that makes this book extremely easy to read." -- Kylee Gardiner, Training Consultant Optus Communications
"An incredibly innovatove & effective way for managers to quickly understand and retain essential elemnst of client service." -- Ben Dalton Queensland Treasury
"DeVrye has used her incisive mind to identify a few pointers of interest from our zoological friends that good managers may well take to heart." -- Tony Jollye Australian Institute of Management
"DeVrye's book opens the gate at the zoo for those of us dedicated to customer service but unsure how to deliver it." -- BruceIngrey Ray White Realty
"The common sense approach to leadership is an approach Catherine has taken me inculcate into our team. This book is an excellent reference for those leaders working toward achieving the same consistent, thoughtful leadership necessary for today's demanding work life." -- Les Galbraith Vice President American Express Business Travel
"To anyone wanting an edge on their competitor, I recommend this book." -- Sam Corbett Managing Editor Monash Mt Eliza Business School
"A quick must read for all executives." -- Dr Vern Harvey CEO Credit Union Services
"A thoroughly enjoyable story ... The zoo would be a valuable component in any service improvement program." -- Wing Commander Mal Treglowen, RAAF
"A very easy , open and natural style of writing that makes this book extremely easy to read." -- Kylee Gardiner, Training Consultant Optus Communications
"An incredibly innovatove & effective way for managers to quickly understand and retain essential elemnst of client service." -- Ben Dalton Queensland Treasury
"DeVrye has used her incisive mind to identify a few pointers of interest from our zoological friends that good managers may well take to heart." -- Tony Jollye Australian Institute of Management
"DeVrye's book opens the gate at the zoo for those of us dedicated to customer service but unsure how to deliver it." -- BruceIngrey Ray White Realty
"The common sense approach to leadership is an approach Catherine has taken me inculcate into our team. This book is an excellent reference for those leaders working toward achieving the same consistent, thoughtful leadership necessary for today's demanding work life." -- Les Galbraith Vice President American Express Business Travel
"To anyone wanting an edge on their competitor, I recommend this book." -- Sam Corbett Managing Editor Monash Mt Eliza Business School
From the Author
We sometimes think...'It's a zoo out there' But, it doesn't need to be if we better balance service to customers and service to ourselevs, our families and our communities. It is possible to create customers for life AND a life for yourself!
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Most Helpful Customer Reviews
5.0 out of 5 stars
Excellent! Brilliant summary of Customer Service principles.,
By A Customer
This review is from: The Customer Service Zoo (Paperback)
I thought the format was brilliant. The zoo story was fun, interesting, and to the point. It illustrated the main theme of customer service wonderfully, and in terms we can all relate to. It should be a runaway best seller! It is truly is inspired, and I did love it.
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Inside This Book
(learn more)
First Sentence:
C'mon Dad. Let's go see the monkeys first. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
customer service strategy, animal analogies Key Phrases - Capitalized Phrases (CAPs): (learn more)
John Wayne New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
C'mon Dad. Let's go see the monkeys first. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
customer service strategy, animal analogies Key Phrases - Capitalized Phrases (CAPs): (learn more)
John Wayne New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
2
books
cite this book:
- Achievement: Measuring Progress; Celebrating Success (Diversity Breakthrough! Strategic Action Series) by Debbe Kennedy on page 6, and Back Matter
- Hot Lemon and Honey by Catherine DeVrye in Front Matter
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