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5.0 out of 5 stars
Excellent! Brilliant summary of Customer Service principles.,
By A Customer
This review is from: The Customer Service Zoo (Paperback)
I thought the format was brilliant. The zoo story was fun, interesting, and to the point. It illustrated the main theme of customer service wonderfully, and in terms we can all relate to. It should be a runaway best seller! It is truly is inspired, and I did love it.
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The Customer Service Zoo by Catherine Devrye (Paperback - April 20, 1999)
Used & New from: $4.26
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