Cyberjustice: Online Dispute Resolution (ODR) for E-Commerce [Paperback]

Lucille M. Ponte (Author), Thomas D. Cavenagh (Author)

Book Description

Publication Date: July 11, 2004 | ISBN-10: 0130986364 | ISBN-13: 978-0130986368

This interactive and informative book provides a concise, easy-to-understand overview of the cutting edge field of online dispute resolution (ODR), using the familiar frequently asked questions format. It examines the ODR options that reflect the speed and convenience of the Web. KEY TOPICS Chapter topics cover E-Commerce Disputes and the Global Web; Understanding Online Dispute Resolution; Online Negotiation, mediation, and arbitration; Online Jury Proceedings; Online Dispute Resolution System Design; and the future of ODR. For online technical and business professionals—such as computer science and information technology managers, dispute or conflict resolution professionals, customer relations managers, contracts managers, purchasing managers, Web masters, online service providers (OSPs), e-commerce entrepreneurs, and attorneys advising e-businesses.

Editorial Reviews

Review

"This book is an exciting addition to the literature on both ADR and the whole world of the Internet. The authors have put together a comprehensive study of a topic that is largely unknown and uncovered even in the advanced ADR and negotiation courses." — Lucy Katz, Fairfield University

"The authors have an easy to read and easy to follow style. It is clear that the authors understand dispute resolution generally, because they explain it so well. Particularly good are the discussions of the advantages and disadvantages found in several chapters." — Judith Stilz Ogden, Partner, National Legal Information Services

From the Back Cover

E-businesses and their customers are looking for dispute resolution options that reflect the speed and convenience of the Web. E-commerce professionals are turning to online dispute resolution (ODRJ to manage their online conflicts fairly, efficiently, and effectively. CyberJustice provides an interesting and informative overview of this rapidly-emerging field, suitable for use by business students, e-commerce managers and entrepreneurs, and dispute resolution professionals.

See all Editorial Reviews

Product Details

• Paperback: 192 pages
• Publisher: Prentice Hall (July 11, 2004)
• Language: English
• ISBN-10: 0130986364
• ISBN-13: 978-0130986368
• Product Dimensions: 9.1 x 6.8 x 0.6 inches
• Shipping Weight: 11.4 ounces (View shipping rates and policies)
• Amazon Best Sellers Rank: #1,002,812 in Books (See Top 100 in Books)
  • #63 in Books > Computers & Technology > Computer Science > Artificial Intelligence > Cybernetics

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