167 of 175 people found the following review helpful
on June 9, 2012
Color Name: BlackVerified Purchase
So i have been shopping around for a gaming pc and saw a lot of reviews on the Ibuypower and Cyberpower pcs that a lot of people got them and they had problems with them not working correctly and that both companies had horrible customer service. I didn't see any reviews on the Cybertron but after reading about the 24-7 customer service for life and the 1 year warranty i gave it a shot and bought it. This computer does what is advertised and the price is awesome. I got this pc for Diablo 3 and WoW and it runs both at 60 fps on ultra settings without a hitch. Out of the box it booted up fine no problems and has been great so far and if your looking for a gaming pc on a budget this is the one i would get.
Just want to add after having the computer for over a year and a half now it still runs strong with no problems.
120 of 134 people found the following review helpful
on December 28, 2012
Color Name: BlackVerified Purchase
I ordered this PC as a Christmas present for my 12 yr old son. He loves to game and is really starting to get into it. I thought this would be a great starter gaming PC. The PC was shipped asap and delivered in perfect condition as is typical for Amazon Prime. On Christmas day I set it up in about 20 minutes and my son was in heaven! The speed was so much better than his previous PC and the graphics were fantastic on his new ASUS 24" HD monitor. He loaded up all his favorite games - Minecraft, Civilization V, Age of Empires III etc. and disappeared for 6 hours. He had a blast and the PC delivered flawlessly.
The following day was a different story - at about 4 PM EST the PC just died. It would not power up. I immediately called CybertronPC and spoke to Red in tech support. Red explained to me that they had received a bad batch of power supplies and offered me a couple of options to fix the issue. I opted to have them send me a new PC but that would take the approval of a manager. I was put on the phone with Lee Castor who expressed to me his apologies and told me they were out of stock on the 5150 that I had purchased but he had a couple of ideas for a possible solution and would call me back in 15 minutes. Sure enough my phone rang 15 minutes later and as it was closing time he would call me back in the morning. This was now Wednesday at 6:00 PM EST.
At 10 am on Thursday Lee calls me and lets me know they were able to grab a machine for me from some previously allocated stock. Not only that but they upgraded the power supply to 650 watts from 400 and the new machine was now Windows 8. To top it all off Lee had the machine shipped that day via UPS Next Day Air. In all my years of dealing with Tech companies I have NEVER had such outstanding service. These folks were truly compassionate and understood that I had a very unhappy 12 yr old on my hands and they really wanted to help.
Today is Friday the 28th and my new machine arrived as promised and all is well in the world. I will be buying many more machines from Lee Castor and his team at CybertronPC in the future. Great job guys - thank you for everything!
95 of 110 people found the following review helpful
on June 5, 2013
Color Name: RedVerified Purchase
The below is a free form review I wrote up as I was unboxing, configuring, and getting to know the CybertronPC 5150 Escape. Please note even though the review may seem critical at times I’m rating this 5/5 stars as I can find nothing fundamentally wrong with it and thinks it was a great deal and upon asking myself, “If I knew then what I know now would I buy it again and was it a good value at the time I purchased it?” and the answer is yes and yes!
Ordered the PC early on a Thursday morning. It arrived 2 days later on Saturday 2013MAY11 afternoon via Fed-Ex. Didn’t think it would arrive until Monday. I do have Prime so not sure it that helped or if it was something CybertronPC did. Either way I’m happy about the speedy delivery and very well packaged PC.
At time of purchase I was a bit annoyed that only a 500GB drive was available while much less advanced options from CybertronPC had considerably larger drives. Fortunately I have larger drives but I’m not a fan of manufacturers playing teeter-totter with the specs in this manner. It seems silly to bump up all the other specs and bump DOWN the storage capacity. It would have been nice to configure with a larger hard drive and a better multi-purpose optical reader with Blu-Ray support. I imagine more configuration options are available from Cybertron’s website but with Amazon Prime incentives it didn’t make any sense to buy it directly from the manufacturer. For the price difference in “free” Prime shipping plus approximately $70 less price tag on Amazon I could very easily buy a BD-ROM or just use the external one I already have for my laptop.
An insert requesting feedback/reviews Polo shirt offer is the first thing you see when you open the box. I don’t think vendors should ask for feedback. You either get it or you don’t and sometimes you may not like what you get in return. They didn’t specifically ask for Amazon feedback to claim the shirt but to provide feedback to any review website then you e-mail the company with a link to your review to claim the shirt. A nice gesture and yes I’ll probably claim the free shirt. Still, I feel feedback should be %100 the customers idea. It always taints feedback systems when you know the person providing the feedback was given something in return.
No Firewire/IEEE 1394. It wasn’t advertised and is probably a dying technology but be aware of this if you have any devices that require it as I do for a video capture & conversion device and an external backup device.
Initial inspection except for the Microsoft Windows COA was mostly fine. The sticker wasn’t placed on firmly and had begun to roll back on itself so I had to very carefully unroll it, remove it, jot down the license key numbers, and eventually applied the COA sticker to a business card sized lamination sticker. Nothing was loose, rattling around, etc. Everything appeared in mint condition. Setup was quick and painless. It took less than ½ hour from booting up to activate Windows 7, install all the Windows updates, and to be ready for action.
While waiting for the software installation I noticed the fan at the back of the unit near the top of the case (but not the one on top of the case) was not running. I began monitoring the temps with EasyTune 6 which was included on the Gigabyte DVD. After 2 days and confirming the fan was wired correctly and I’d done all I could to fix it myself I called in to Cybertron support. I got through quickly and was told a fan would be sent to me (5/14/2013). It does seem that the one fan being down doesn’t cause any problems. I read in many of the reviews that there were fan problems so I’m a little concerned that either they didn’t check something that has a known problem or that the part itself had a chronic problem but they continue to use that part anyway. The fan didn’t arrive within two weeks so I wrote to support and got to the same tech I spoke with on the phone initially who apologized and quickly sent out the part which arrived 6/4/13. OK, stuff happens and I’m happy with the end result.
I have no issues with the rear audio output. It seems highly adequate.
Audio output to the front port is VERY flakey. The system detects when you plug in headphones then quickly thinks the headphones are not plugged in even though they are. Even when forcing the audio to output through the front side port there is no sound. Fortunately I use an existing external A/B switch to play audio through headphones (via the rear audio jack) but if you think you might be using the front side audio out port you might want to think twice. Based on my experience with it and that of many other reviewers it does seem there are many problems with the front side audio ports. Those front side ports are spaced very close together and you have to be careful of the HDD button (see below). The order of stuff at the front top of the PC is HDD button, USB 2 port, microphone, audio out, USB 3, USB 3. As I look at that front top section I realize perhaps the great flaw with it is that the ports are recessed a bit inside of the facade about 1 ½ cm. It doesn’t sound like much but if whatever you’re plugging in to it has an angled connector as many headphone and earbuds do then you’re likely to have issues getting that device %100 seated in the ports. There are USB and earphone/microphone jack extension cables with straight adapters you could use to overcome that design issue but since I just use the USB ports of the front side and the rear audio jacks I don’t care that much about the problem. It may alleviate some customer’s complaints about the front side jacks if Cybertron included 2 small extension cables so angled and larger jacks could use the front side inputs.
Watch out for the HDD button on the upper left of the case. It didn’t appear to be a button (I thought it was just a HDD activity indicator) but rest assured if you press it your system will be rebooted. It’s actually and HDD activity indicator and a button. This action might be configurable somewhere but I haven’t found it yet. The CMOS does have a setting for the behavior of the main power button but not the HDD button.
Thought the PC was going to glow from the inside for some reason. I’m actually glad it didn’t. However, the AeroCool fan system has enough LED’s on the front of the unit to play a game of Mattel Football. The LED options are Red, Blue, and off and each of the 6 fans has a setting for low, medium, and high. Not sure as of this writing what the optimal settings are for the fans. For now I’ll leave them all on high. The fans are very quiet but I can’t tell any cooling difference from setting the fans between low, medium, and high. This will require a little further research.
Windows 7 disk and all other drivers on DVD/CD. No need to make recovery disk. Actually its not an option. You can still make rescue disks from within Windows 7 but in my opinion by the time you’ve gotten to this point you may as well format and start all over assuming your backup practices are adequate.
The system came with a USB Logitech MK120 Mouse & Keyboard (uses 2 USB ports). Nice touch compared to the usual generic keyboard and mice sent with new PC’s. I like the keyboard but will use my Logitech Performance MX mouse as it is wireless and has a back button and other functionality missing from the MK120 mouse. The keyboard is very adequate and perhaps as far as typing quickly with just the right amount of resistance from the keys it may be one of the best keyboards I’ve ever had from a speed typing perspective. It’s definitely the best keyboard I’ve ever had that came stock with a new PC. It’s a little smaller than normal keyboards which is fine by me as it leaves more space on my desk without skimping on keysize or missing any buttons.
Mostly a very quiet system although the HD kinda sounds like crickets in the distance if you have the PC close to you like I do right on top of my desk near the monitor.
Bloatware: Not too bad but there was some. The question of what is bloatware is really subjective to what you need and use and some of these programs I do use. Some of us hard headed people, however, prefer a totally clean copy of the OS and would rather the only things that were installed on a new PC was the OS and required drivers. Of course I’m one of the few people that enjoyed installing OS/2 Warp from 30+ floppy disks. For modern purposes, I would consider anything that is an evaluation or uninstallable to be bloatware.
All of the following were installed:
avast! Antivirus (32 day eval) Very annoying program constantly thrashing HD and a very annoying spinning systray animation (configurable but on by default). It’s good to have some sort of protection out of the box until you can install your preferred security software. Also on at least 2 of the included driver disks I noticed Norton Antivirus. Not sure if those were demos although I’m fairly sure they must be. I’m not a big fan of NAV but would have prefered it to avast! Also avast! kept popping up with messages telling my that “You’ve been enjoying avast! for almost a year and will expire in xx days.” Well, that’s not true. I wasn’t enjoying it and it certainly wasn’t for a year. Either way I downloaded my preferred security software, unplugged from the network, removed avast! without a problem, installed my software, reconnected my network, and was done with avast! forever.
VLC media player 2.0.5 ( not so bad free media player.) In the past I’ve used Winamp for music and Windows Media Player Classic for video even though both will do both video and audio. VLC isn’t really a bad program. I still installed my preferred software but am keeping VLC.
Adobe Reader XI: Like it or not you’re going to need this eventually. I will continue to use Foxit
WinRAR 4.20 (40 day eval). WinRAR is actually an excellent tool and I have a registered license.
CCleaner 3.28.1913 (some kind of system cleaner)
ImgBurn 220.127.116.11 (Freeware) A not-so bad disk burning tool. It’s a step up from what’s built into Windows 7 (which is somewhat adequate for basic use) but not quite as good as Nero. I’ll see how long I can go without installing Nero. I also prefer Daemon Tools for writing images to files and emulating drives. I’ll keep ImgBurn around anyway.
LibreOffice 18.104.22.168 (Free/Open Source GNU) Not too bad. It’s a descendant from Oracle/Sun’s Open Office. It almost alleviated the need to install any MS Office software except I needed MS Access. Also with the likes of Google Drive, MS Skydrive, etc. its almost becoming unnecessary to install any Office type of software at all (but still necessary I’d say). I kept Libre and installed only the MS Access component of MS Office.
Steam is Valve’s DRM/Game & Software delivery service. If you don’t need Steam then you can uninstall it. If you do then you’ll need to update it.
7-Zip 9.20 (Freeware) is a file manager with dual panel capability. If you don’t mess around too much with Windows Explorer then you probably don’t need this. I’m still testing it to see if it beats my old trusty favorite 2xExplorer that I’ve been using for at least 10 years. As I get more used to 7-Zip I like it a little more each time. It doesn’t have as many features as 2xExplorer but as its a more modern file manager it can handle things a little better than 2xExplorer such as correctly reporting the size of very large files but its either missing many of 2xExplorer’s features or I haven’t discovered them yet.
Mozilla Firefox - As a Chrome user I don’t need this. I guess its nice for Firefox users to have this pre installed.
Windows 7 Home Premium w/SP1 DVD
Gigabyte AMD 9/8/7 - series Utility DVD v1.4 (there are a ton of utilities on this disk. I haven’t had chance to try all them yet but I do wish the relevant ones to this PC were pre-installed.)
Baggie of 3.5” HDD screws (can’t have enough screws).
AMD Driver CD
LG Super Multi Driver install disk v3.4e
Various manuals & informational docs
I do wish they would have installed all of the relevant utilities that came with the disks. Some of them seem very useful such as Gigabyte’s Easy Tune 6 which provides tons of information concerning the system’s hardware. When I was waiting on that replacement fan to arrive I was using this thing constantly to check the internal temperatures. ET6 includes an alarm function to warn you when certain parameters such as high temps are reached. It would be great to know which tools can be used with my system as not all of them can be. It would be even better to know which ones could harm the system (if any).
Innards. You can see most of what’s inside of the case through the meshy cover. I opened up to install an appropriate sized HDD and everything looked really clean and tight. There were several open 5.25” bays and it was very easy to put the drive in an available slot but I had to use my own SATA cable and power SATA power cord. There must have been 10 available MOLEX cables but 0 SATA . There are no shortage of SATA connectors on the mobo, however, as well as an IDE connector. In order to install a drive you have to take off both sides and the front of the case. Not a big deal, 4 screws for the sides of the case and 3 plastic levers are pressed in to remove the front of the case. 1 PCI slot available, 2 memory slots, 4 SATA slots. The wires I needed to free up to connect the HDD power were secured ridiculously tight with a plastic zip tie. I felt like I was performing brain surgery to remove that zip tie without also nicking something important. I do appreciate a clean case but perhaps something more easily removable (twist ties, for example) would help us out. The power cable (included MOLEX + my SATA power cable) were barely long enough to reach the HDD. Since my cable was 6” and barely reached the middle portion of the device cage/rack I’d suggest getting a power cable of at least 8” or longer to reach the bottom of the cage.
Gaming...I’m all over the place when it comes to gaming. I usually don’t play new games on the PC since I prefer to buy the console versions of games where family & friends can play them or wait for PC games to drop in price. However, if a game I want isn’t available on my console then I’ll buy it for the PC. I tried some of the new game demos via Steam like Bioshock Infinite and it looked great. Also, I’m really big into retro game emulation and old DOS games through DOSBox.. It’s imperative to me that emulators like MAME, Dolphin, VICE, etc perform well and they do on this PC. Other games I’ve tried and have worked very well are Trine, Bioshock, Bioshock 2, Skylanders, Flight Simulator X, Torchlight, Madden, Fritz Chess, Portal 2, GTA, Mark of the Ninja, Deadlight, Iron Brigade, Toy Soldiers, Insanely Twisted Shadow Planet, Continuum (Subspace), Renegade Ops, Majesty2, The Cave, The Darkness II, Borderlands 1 & 2, Hell Yeah!, Magicka, Machinarium, WARP, and DMC Devil may Cry. Just a few of these games are new (as in released this year) and none of them had any problems pushing all the settings to maximum.
The Windows Experience Index gave the following results:
Graphics (with Aero) 6.7
Original Hard Drive: 5.9
What else can I mention... Well if you’re a Tivo user and use your PC as a server for Tivo then you can expect that experience to improve. It’s hard to say how well programs transfer from a Tivo to the PC because virtually all content is locked down with DRM by the cable company preventing transferring shows in that direction. For transferring programs from the PC to Tivo I’ve seen a remarkable improvement. A 30 minute HD program can transfer in about 5 minutes and a 2 hour movie (about 10GB average size) will transfer in around 45 minutes. This used to take hours! Keep in mind it’s not just the network speed but the fact that the PC must do all of the video conversion while at the same time copying that data across the network to the Tivo.
I also have a dual monitor setup that works as expected. One is connected via DVI and the other via VGA. no problems there, it just works. I did experiment with the HDMI connection but didn’t see a difference there. Remember you’ll lose sound initially with HDMI unless your output device has sound capabilities (this is normal) but that can easily be redirected via the included RealTek tools.
In conclusion, I’m happy with my purchase and feel this is a well balanced business/student/gaming PC and an excellent value. Yes it arrived with a dysfunctional fan but stuff happens and I received fast, courteous support. I didn’t have to hold for hours and hours to talk to a foreigner. No offense to offshore folks but I’m just saying we all dislike that whole situation. Even though the fan part was delayed for some reason the situation was efficiently rectified and perhaps most importantly they didn’t ask me to ship back the entire PC to fix something I could do myself. This isn’t a PC slapped together without consideration for us upgraders like you’ll get from a Dell or HP. It’s clear that whomever designed it did so with the idea that a PC should not be disposable but should be accessible to those who wish to tinker with it now and upgrade it as needed. Thanks Cybertron. Hope you have a shirt in my size!
7 of 7 people found the following review helpful
on February 26, 2013
Color Name: BlueVerified Purchase
I have wanted a gaming machine for some time. I have an Alienware M11x laptop, it's a so so system, way over priced but it works well, but it's starting to show it's age and lags when playing WOW and WOT's.
I also have a Dell desktop that is about 6 yrs old, we did get our moneys worth out of that system and never had one problem, but again it's old and slow.
Now follow along:
I heard good things about I BUY POWER from a few gaming pod casts that I listen to and was planing to purchase from them, I had my system all picked out on their web site and at the time of placing my order I read that they ship FedEx.
Now FedEx is a big NO NO with me as for some reason with them, I don't live on the street that I say I do. All my bills manage to find their way to me, UPS can find their way to me, Jehovah's on a Saturday morning can find their way to me but for some reason FedEx gets lost trying to get to my house and returns my packages. So I email I Buy Power and I ask them "can you ship UPS" they take two days to email me back and tell me Sorry, NO. I email them again and say I would be willing to pay extra for the UPS shipping, they email me back and again it's Sorry but No. So I email them one last time and say "so you are willing to lose a sale over not being able to ship UPS" and never hear from them again.
So heart broken I went on Amazon.com and looked at the few I BUY POWER systems they offer and read some very poor reviews about the machines breaking and how poor customer service was. I also noticed that even though the Cybertron had fewer reviews more of them was a + review then on the IBP which had more - review's. One other thing I really liked was when there was a poor review (which was few) a Cybertron CSR would offer to help the buyer, something that you did not see on the IBP reviews.
So on Feb 23 I placed my order for a Cybertron PC and on Feb 24 a huge box arrived. The PC was packed well and set up was no problem.
The games, oh the games. My WOT's is UNREAL, it's like I am there driving the tank, the colors of the trees, the dust blowing up behind the tanks and WOW (my daughter is the WOW player) it's lag free in a raid. WOW plays oh high settings now. No more low settings here.
And Adobe Photoshop works like a dream, everything is like new again, the birds sing and my wash is brighter with this system. Well I just made up the part about the wash being brighter.
The price was great on this system and Amazon shipping by UPS was A+ as always. I am very happy with this system and I hope that it will provide me with years of service.
One thing that does bother me is the PC being from Cybertron, I am not yet sure if it's an Autobot or a Decepticon. I guess only time will tell.
25 of 33 people found the following review helpful
on October 2, 2012
Color Name: RedVerified Purchase
I shopped around plenty on Amazon and even looked into building my own rig. But, I came upon the CybertronPC 5150 and thought why waste my time and effort building one or buying some other one off Amazon that has had mixed reviews, so I trusted the 2 reviews on this one and decided just to go for it.
I bought in August and it shipped within a few days in perfect condition. I would have written this review much earlier but have been so busy gaming in my free time on it. I tried a few games with it such as CS:GO and TF2 and it played them extremely smooth, no FPS issues whatsoever. This rig can handle anything you can throw at it , I have yet to try Diablo III on it but from what the other reviewers have said it handles it no problem.
Also, I am not sure if it was just mine but I was only expecting 1 usb port on the front of the computer but instead got 3 total - was really stoked about that. All in all I would recommend this over any other computer within the 1000$ & less category.
You will not regret it ;).
9 of 11 people found the following review helpful
on July 28, 2013
Color Name: BlackVerified Purchase
If you're looking for a gaming PC that will play the basic good games on Max video settings, this is it. Chances are you were looking at Cyberpower and iBuypower first, which I spent a good week looking through via amazon myself. I was aiming for a 500-600 comp, but after looking at all the options those two competitors had to offer, I wasn't being sold on anything. I previously owned a cyberpower pc, so I know what took look for. When I came across Cybertron, I was pleasantly surprised at the specs they had to offer on their pcs. Good RAM, 400Watt Power supply, choice between Windows 7 or 8 (I chose 7, I love everything about it) and a good Video Card. I then read the reviews, and saw nothing but praise. I have had this for 2 weeks now, and other than a couple hours uninstalling some of the unneeded software, updating drivers, etc., I am fully satisfied with my purchase. Read and compare the specs to similar comps and price ranges of cyberpower and ibuypower, and you will be impressed as well I'm sure.
Games I play on high/very high video settings: League of Legends, Star Craft 2 (runs perfectly), Oblivion, Command and Conquer Tiberium Wars, plus dozens of Steam games
Pros: Tech Support for life, can play my games on very High / Max video settings, Quiet fans, Legit Case, Choice between windows 7 or 8,
Cons: Some bloatware, but easily uninstalled. Also, when I first got the comp up and running the drivers for my USB flash drives were not installing right. I thought the problem was windows at first and wasted some time researching, but it was actually my chipset drivers. Once I used the provided gigabyte CD which lead me to the gigabyte drivers website, it was easy to update the drivers and now everything works perfectly.
6 of 7 people found the following review helpful
on April 20, 2013
Color Name: BlueVerified Purchase
3 weeks after I received the computer the power supply blew out. I sent it back and was promised a turn around time of 10 days. Now its 31 days and its still not repaired. I called some 3-4 times the service department and always was told that they have to follow their procedures and hence I have to wait more. That is by now ridiculous and not acceptable anymore. If I didn't call in I would be totally in the dark as nobody cares to proactively give updates to me. Well, if they don't work on it there are no updates I guess. I'm now totally frustrated and due to that terrible customer service cannot recommend the product.
Now I have to amend my opinion because customer service went above and beyond to rectify this sad situation. The manager contacted me to apologize and really solved the problem in no time: I got a brand new machine, they sent it overnight UPS and it works perfectly. Thank you Cybertron - I sure appreciate you coming around and taking care of this problem after all in a very impressive manner. The Customer Service Manager has assured me that he has reviewed their claim procedures and that from now on any returns will be handled much swifter and more efficiently. It sure worked for me and I hope will work for anybody who might have a problem in future.
6 of 7 people found the following review helpful
on November 24, 2013
Color Name: Black
Out of the box this pc performs exceptionally well! comes with all discs required for reinstall if necessary and boot time in just under 14 seconds to fully ready to go, for the price you cant beat it, plays all games I throw at it on ultra setting without even a hiccup so unless you're looking for a massive $3000 gaming monster this one is more than capable of everything you need. shipping was fast product was well protected in box and even though it has 6 fans it is extremely quiet. will definitely be buying from cybertron in the future!
3 of 3 people found the following review helpful
on February 21, 2014
Color Name: Blue
I never heard of CybertronPC before until searching amazon for a new desktop. I did not want to pay for things installed on a PC that I would not use and rather put the money in other elements like RAM and the Processor. I actual just purchase this PC but went to cybertronpc.com to customized the features I mention above and I wanted a blu-ray burner for my personal home movies.
You also do not get all that garbage software that company like Dell and HP puts on your PC. You know what I mean, those 30 day trial software.
The PC come with FREE lifetime technical support, if any of you bought a PC from other big name company.. You know what Value this is or what I previous experience with these Big companies is I seem to never need them until my warranty runs out and I get stuck paying a fee for help. With Cybertronpc, I no longer have to worry about that.
I can not say enough good things about them, check out their website or order one like that that is already made on Amazon!
10 of 13 people found the following review helpful
on September 20, 2012
Color Name: RedVerified Purchase
I bought this based upon several hours of reviewing the basic product itself and individual components (CPU, GPU, MOBO etc) and previous reviews. Upon arrival (early, so nice on Amazon), but after plugging in power, video, sound, usb wireless for keyboard/mouse etc and pressing power button--super quiet, but no video. I have tried many ways to connect (no problem with my current DVI PC connectivity ). HDMI that is advert on spec's is "mini HDMI" and there is NO user manual contained in package to help. Try their "support" or "help" links on their official site and you get: "Ooops!blah, blah' blah". I did send an email to a support link from their main page @ [...] requesting help with this issue. $700 bucks means a lot to me and I think you all agree. Wait b4 you buy until I can see how they respond. Was so anticipating my new and supposedly high power quality PC from Cybertron. Peace, out.
UPDATE: I am changing my review on this pc to a "Great Deal!" I have received unbelievably incredible service and response from Cybertronics. Their tech guy Xan, went waaay out of his way to make things right for me. The pc now runs beautifully. Thanks Xan and Cybertron.