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102 of 109 people found the following review helpful
Dead in 35 Days - D-Link Warranty is a Laugh a Minute
on April 12, 2013
Connected and ran fine, died in just 35 days. The device is on a UPS and APCC CAT 5 network protection. I have three other D-link devices no issues of earlier models. I am not impressed with this model. Tech support was a joke. I substituted a known good switch but D-Link support (a person who could barely speak English) kept trying to follow a trouble shooting script. After 15 minutes of trying to communicate the issue, the phone connection dropped. Another call back to finally have a support person issue an RMA via email. I received the RMA information. You pay the return (about $12 for shipping). You will get a repaired/refurb product in return. I paid $35 for the D-Link and it is on sale now for $27. I would not pay another $12 for a bad product set and wait 2 to 4 weeks for the turn-around. Instead, I bought the Net Gear for $39 less $18 rebate, less $12 not paid to ship back the D-Link plus $.50 to mail rebate slip; net cash flow cost is $17.50 and the Net Gear will arrive in 2 days. I will not buy another D-Link device.
4/15/2013: The saga continues. What the heck, I just installed the new Netgear and it runs great. So for laughs, I went through the D-Link RMA process only to discover that the D-Link Limited Lifetime Warranty is a laugh a minute. If you want to RMA the switch, you must send back everything that was included in the original box or face additional charges for missing items as follows:
"Please ship your product to:
D-Link Systems, Inc.
2901 South Harbor Blvd
Santa Ana, CA 92704
Please be sure to include the following items:
1 x DGS-1005G
1 x AC Power Adapter ($10.00)
1 x Mounting Screws ($10.00)
1 x QIG ($5.00)
1 x Copy of Proof Of Purchase
Please return all listed bill of materials, failure to do so will result in the billing of your credit card for the missing parts at standard replacement pricing."
Well, since the mounting screws use plastic mollies that cannot easily be removed from the wall without damage, that's a $10 charge. And who keeps the manual for a dumb switch (connect power, insert ethernet cables - done) so that's another $5, and shipping for a 1 pound box with tracking is about $12 ($39 for Express USPS).
So, to use the D-Link "Limited Lifetime Warranty" will cost you $27 for a switch that was just on sale for $27. Surprise! Boy, I would love to be the vendor supplying D-Link with 2 mounting screws and plastic inserts for $10! Maybe they haven't heard of a hardware store!
Let's hear it for D-Link folks, consumer friendly to the core of their pocket book! I plan to make a video of the D-Link being crushed by a sledge hammer before being taken to the dump for electronic recycling. Caveat Emptor.