Most helpful positive review
27 of 28 people found the following review helpful
YES. GOOD BUT BE AWARE
on July 9, 2004
I am giving 5 stars to the camera alone. If I had to rate the colaterals: Instructions, manuals, customer service, and intentional obstacles ...then It wont deserve more than 3 stars.
When correctly configured and "harmonized" within your network, the camera works very well. I dont know about your expectations but compared with others ccd cameras in the market the balance price/quality is unbeatable.
Since any critic must be 1) constructive to the maker and 2) helpful to other customers, following ...the details and tips:
Problem: Lack of information, Instructions and solutions to specific and commom problems experienced by most of the users.
**** Read Carefully what the other users who rated positively the camera, said about it and how they resolved the problems. Without all these tips I would have wasted hours to findout the solutions. Amazingly those issues are not yet in the Q&A at DLINK support site and neither complement pages for your manuals. Another Marketing Dude with a good monthly check but not a clue about the most fundamental Marketing disciplines.
**** Not only with the camera or Dlink... Any thing hooked to your PC or network must be updated with the most recent firmware. Here...No exceptions, and if you use diferent brands for your router and other net-gears then no option: Update the firmware.
**** If you are behind a router and you want use the DDNS than use the router's feature and not the camera one.
**** If you are using diferent brand for your router... WATCH OUT:
a) Transmission rate of the camera must be 11 Mbs. DLINK's ambitions must have let them think that most of the routers in the market are their own, so the 22 Mbs for the 802.11 b standard has been assumed.
b) If your using Linksys G router then adjust the basic rate (wireless advanced setup) to 1-2 Mps This will make it more compatible with all sort of exotic 11B devices.
c) Assign to the camera a static IP so you will be able to forward through the router, the necessary ports for Audio+Video
**** Customer Service:.... Have a translator from India before calling ( My english teatcher and friend Kamal is from India...so no hard feelings here ), and be sure that you are a beginer because if you are an advanced user you ll have to be patient and wait untill the dude finishes his script and then find out that you know more than him and it it is only then when you deserve a real tech. assistant. The dude will give you a code, forward your call and then when "the expert" takes the phone the call is lost. bip bip bip bip.....nnnnoooooooooo all this time wasted and I only got an "Indie-Tech" Language Class.
Hey Markting Dude This is again your department...uppps Remember...: No Emporwerment Without Ownership...you ll be soon in the toaster if you dont change something.